Client Director (Mat Cover 8 Months)

Havas Group; London; On-site; GBP 50,000 - 90,000

Job description

Hybrid

Agency : Inviqa

Job Description :

We are looking for an experienced Client Director to join our growing Client Services team. If you are passionate about digital and delivering awesome work, building great relationships with fantastic clients while helping us achieve commercial success, then this is for you!

Client Director JD 2025 – Temp (Maternity Cover) with opportunity to become Permanent

You’ll be joining at an exciting time of growth and will manage a range of existing key client relationships across a variety of sectors. This is a challenging, exciting and dynamic role, suited to someone who wants to further grow their career in Client Services, whilst working in a fast-paced, fun, and collaborative environment.

As a team, we play an integral role to ensure the successful delivery of everything we do. Working closely with all teams at Inviqa, our focus is to ensure quality of output, aligning to the client's and Inviqa's business objectives and goals. We are constantly evolving, looking at how we add value to both our clients and the Inviqa business. We love our clients and want them to have an exceptional experience in every interaction with us.

About the role

We work with a range of household brands to deliver services across Digital and Business Strategy, Experience Design, Tech and Growth and Optimisation. Our clients include Arsenal, Aston Martin, Starbucks, Talkmobile and Whitbread, to name but a few!

We are looking for someone who is driven by helping clients succeed in Digital, who is proactive and focussed on the bigger picture as well as on getting things done. You must be adept at building relationships at all levels, enabling you to engage with different stakeholders at client organisations as well as working with our internal teams to deliver exceptional results.

In a nutshell we are looking for someone who:

• Understands end-to-end digital delivery from business strategy through UX/UI and tech platform build; ideally with CMS & eCommerce experience
• Is adept at building strong relationships with clients at all levels
• Has demonstrable experience in growing and retaining client accounts
• Can lead and collaborate with colleagues to deliver on client outcomes
• Works with clients to understand business challenges to help find the best solution to meet their goals and solve their problems.
• Takes pride in delivering a consistently amazing client experience

Key aspects of this role will include:

• Taking ownership of and growing existing key accounts
• Ensuring commercial success across your accounts
• Collaborating closely with our internal teams to scope and deliver successful engagements to all our clients. This includes supporting Sales efforts (engaging with clients, writing proposals, joining pitches)
• Working within our CS team to manage a portfolio of client accounts, reporting to a Senior Client Partner and providing support to junior team members

Our Ideal Candidate

You will be aligned to our values - Purpose, Human, Open, Learning and Together. This means that you are goal-driven and deliver on your commitments, you empathise with clients and colleagues, you share knowledge and give honest feedback, you have a thirst for learning, and you collaborate as a default.

You:

• Are a problem-solver with a positive attitude
• Have excellent communication skills (verbal and written), able to communicate messages clearly and concisely
• Are confident in building strong and long-lasting professional relationships with stakeholders, both internally and externally
• Are super organised with strong attention to detail
• Love to collaborate and are a real team player
• Thrive in a fast-paced environment, frequently moving between different client contexts
• Can demonstrate commercial acumen
• Have a hands-on approach and a willingness to lead by example.

Finally, we expect that you will have:

• Experience of working in a fast-paced environment
• 8+ years' experience working in Client Services teams
• Experience managing and mentoring junior team members
• Genuine passion for and an understanding of digital
• Worked in Digital Agencies and are adept at delivering end-to-end engagements to clients

Why Inviqa?

• Offer a diverse and supportive team at Inviqa, the digital experience agency within Havas CX
• Offer 25 days holiday, 3 days off between Christmas and New Year, and your birthday off
• Offer flexibility around your working hours and patterns: work in a way that suits you
• Offer a large degree of autonomy and progression along with support to develop your skills through our generous training budgets and the chance to attend/present at relevant conferences
• Offer a role within an international network dedicated to delivering meaningful experiences across the entire customer journey
• Enhanced maternity leave (6 weeks 100% of salary then 20 weeks 50% of salary).
• Offer enhanced paternity leave (4 weeks fully paid) and
• Up to 5 days paid emergency parental leave
• Eye Care vouchers
• Free bike parking
• Free breakfast, fruits and hot drinks
• A generous learning budget and access to Training and development from Havas University.
• Pension scheme, access to great offices and collaboration spaces.

Eligibility

You must be eligible to work in the U.K.

Contract Type : Temporary

Equal Opportunity Statement: Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.