Client Director 262721

Work location: 3 days a week on site with our customer in Stevenage and 2 days at home. Geographical proximity for our priority customer is key.

Salary: Up to £100,000 + Bonus

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills as we see Littlefish grow.

So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people, we would love to hear from you.

The role and what you’ll be getting up to on a day-to-day basis:

At Littlefish, we pride ourselves on delivering exceptional service and value to our clients, driving substantial growth for both parties. This is an exciting opportunity to be part of the Littlefish growth journey by shaping and leading the growth on a key Strategic Account.

As a Client Director for a Strategic Account, you’ll play a pivotal role in leading, managing, and expanding our relationships with the customer. You will have the ability to be a trusted advisor to the CIO and Business Leaders in the Account.

Your focus will be on leading a large strategic account within the Littlefish Customer Portfolio, ensuring their success, satisfaction, and growth. You’ll be responsible for driving revenue, profitability, and order bookings while working closely with our delivery leads to ensure seamless execution of our services.

This role requires a strategic mindset, excellent relationship management skills, and an understanding of how technology can enable business outcomes. This is a transformational role, orchestrating both client and our internal teams, ensuring that we consistently meet and exceed client expectations whilst driving business growth.

Your main duties will include:

1. Account Management:

• Lead a strategic account, managing the overall health and growth.
• Develop and execute account strategies to maximize value to our customers and in turn revenue and profitability for Littlefish.
• Monitor and report on key performance indicators for the account.

• Drive revenue growth through upselling and cross-selling opportunities.
• Manage account profitability, identifying areas for cost optimisation and efficiency.
• Forecast and track bookings, ensuring accurate pipeline management.

• Be the trusted advisor for both the CIO and Business Leaders in the Account.
• Act as the primary point of contact for customer senior stakeholders.
• Conduct regular business reviews with clients to ensure satisfaction and identify growth opportunities.
• Proactively address client concerns and manage escalations.

• Work closely with delivery leads to ensure successful execution of services.
• Collaborate with marketing teams to develop a targeted account-based marketing strategy.
• Liaise with solution teams to align our offerings with client needs.

• Develop long-term account plans aligned with client business objectives.
• Identify and pursue new business opportunities within the account.
• Stay informed about industry trends and competitive landscape.

• Prepare and present regular reports on account performance.
• Analyse account data to identify trends and opportunities for improvement.
• Provide insights to senior management on account performance and strategies.

What are we looking for in the successful candidate?

• Proven experience in managing and growing large strategic accounts £5m-£20m revenue in the IT services or consulting industry.
• Strong track record of driving revenue growth and profitability.
• Excellent relationship management skills with proven ability to engage at c-suite, e.g. CEO, CIO, FD, CPO, and become a trusted advisor.
• An understanding, and experience, of how technology can enable business outcomes.
• Demonstrated ability to develop and execute strategic account plans.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.

What can we offer you?

• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
• Company Pension Scheme.
• 25 days annual leave plus public/bank holidays.
• Purchase and sale of annual leave scheme.
• Access to our LinkedIn Learning platform, with over 16,000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Referral bonus scheme of £1000 when you successfully refer a friend.
• Company social events.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

I am High Performing: I like to raise the bar; we look at creating opportunities to increase quality and improve efficiency; we strive for service excellence.

I am Passionate: We build team success and celebrate them together; I am enthusiastic and energetic; I care about the people I work with and we support one another.

I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone; we are not afraid to challenge the status quo; we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, Diversity, and Inclusion) questions. Please note, each question has an option to 'prefer not to say.'