Client Delivery Specialist - French Speaker

TN United Kingdom; London; On-site; GBP 30,000 - 50,000

Job description

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Client Delivery Specialist - French Speaker, London

Client:

Corsearch

Location:

London, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

7f7e425bfffd

Job Views:

2

Posted:

30.03.2025

Expiry Date:

14.05.2025

Job Description:

Trusted by over 5,000 customers worldwide, Corsearch delivers AI-powered data, deep analytics, and professional services that support brands to market their assets, drive growth, and optimise brand presence against infringement.

Corsearch enables brand owners to discover, monitor and control the use and misuse of their brands and associated products and services online and is the industry market leader.

Corsearch does this in an increasingly complex global digital environment, with online brand protection solutions that cover everything from anti-counterfeiting to anti-piracy.

At Corsearch, we are dedicated to creating a world where consumers can trust the choices they make.

As a global leader in Trademark and Brand Protection, we partner with businesses to safeguard their most valuable assets in an increasingly complex digital environment.

Why Choose Corsearch?

1. Innovative Solutions: We combine cutting-edge technology with expert judgment to deliver market-leading services in trademark clearance, brand protection, and anti-counterfeiting.
2. Global Impact: Trusted by over 5,000 customers worldwide, including 73 of Fortune's Top 100 companies, our work has a meaningful impact on businesses and consumers alike.
3. Collaborative Culture: With a team of over 1,900 professionals across multiple global offices, you'll be joining an inclusive environment where diverse perspectives thrive.
4. Mission-Driven Purpose: Our commitment to protecting consumers and their trust in brands drives everything we do, making Corsearch a force for good in the world.

The Role

As a Brand Protection Client Delivery Specialist, you will work in close cooperation with Client Delivery Managers, to deliver the highest possible quality to our clients, utilizing our advanced technology to support your work.

Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.

Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.

The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.

Responsibilities and Duties

• Support with overseeing the day-to-day management of clients’ accounts
• Building and maintaining close relations with clients to achieve excellent customer satisfaction
• Project analysis and monthly reporting
• Coaching and training analysts to meet clients’ expectations
• Working independently and effectively with other team members in locations around the world
• Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
• Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
• Finding new and innovative ways to better protect client interests
• Perform in-depth investigations and identify key offenders
• Collaborate with Client Managers to ensure highest quality of service
• Attend and participate in client meetings
• Must have the ability to work alone and collaboratively within a team environment
• Fluent in French
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Previous knowledge of Brand Protection or Intellectual Property is highly desirable
• Necessary training, including trademark law theory and the use of proprietary systems, will be provided.
• As an individual, you are ambitious and are comfortable taking a high degree of responsibility in your work.
• You have a strong work ethic, which is evident to those around you. Above all you are humble, easy to work with, and have a strong belief in team success.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact