Client Delivery Specialist, French Speaker

Do you get excited when hearing about trademarks and brand protection news? YES?! So do we! At Corsearch, there’s no pushing trademark solutions and brand protection from our thoughts. We’re thinking about coined trademarks in the car, a detailed design search over lunch, counterfeits while sitting with the in-laws, and anti-piracy while working out.

We are a mission-led company, driven by a passion for making the world better and safer for our brand customers and their consumers. It’s what we do. And people come to Corsearch to be challenged, developed, supported, and valued.

The Role

As a Brand Protection Client Delivery Specialist, you will work in close cooperation with Client Delivery Managers, to deliver the highest possible quality to our clients, utilizing our advanced technology to support your work.

Together with various brand owners, you will be working towards a safe online environment in which the goal is to get rid of all IP infringements that take place around the world. By doing so, you will also make sure that creativity is rewarded, and consumers are protected from illegal and dangerous products.

Counterfeits are commonly sold by organized criminal networks that are often linked to terrorism and human trafficking, which means that you can have a positive global impact while working with colleagues who come from all over the world.

The working atmosphere is informal and lively, and you will learn a lot about the increasing importance of e-commerce. We focus heavily on personal development and try to create a nice environment for everyone to work in, while you eventually become a master in the practical enforcement of IP rights around the world.

Responsibilities and Duties

• Support with overseeing the day-to-day management of clients’ accounts
• Building and maintaining close relations with clients to achieve excellent customer satisfaction
• Project analysis and monthly reporting
• Coaching and training analysts to meet clients’ expectations
• Working independently and effectively with other team members in locations around the world
• Enforce intellectual property infringements, which will include types of Counterfeit, Copyright, Trademark, and Design Infringement
• Develop relationships with platforms, hosts, registrars and other third parties to improve efficiency in dealing with takedown requests
• Finding new and innovative ways to better protect client interests
• Perform in-depth investigations and identify key offenders
• Collaborate with Client Managers to ensure highest quality of service
• Attend and participate in client meetings

Essential

• Must have the ability to work alone and collaboratively within a team environment
• Fluent in English and French
• Excellent skills in internet tools and the basic technology behind the tools (i.e. browser knowledge)
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Previous knowledge of Brand Protection or Intellectual Property is highly desirable
• Necessary training, including trademark law theory and the use of proprietary systems, will be provided.
• As an individual, you are ambitious and are comfortable taking a high degree of responsibility in your work.
• You have a strong work ethic, which is evident to those around you. Above all you are humble, easy to work with, and have a strong belief in team success.

Corsearch is an equal opportunity and inclusive employer and does not tolerate discrimination of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported. We welcome applications from all individuals regardless of race, nationality, religion, gender, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic. Together, we are working proactively to build a workplace where everyone can belong and be at their best selves. Together, we make an Impact.