Client Delivery Executive (Onsite)

Unisys; Malmesbury; On-site; GBP 50,000 - 90,000; Full time

Job description

What success looks like in this role:

Are you a strategic leader with a passion for delivering exceptional service?

Unisys is seeking a dynamic Onsite Client Delivery Executive to lead the delivery of services to one of our key clients.

In this role, you will be responsible for the successful planning, implementation, and execution of contracted services, ensuring that all Service Level Agreements (SLAs), cost, governance, performance, quality, innovation, and continuous improvement criteria are met.

You will establish and maintain tight control over a skilled team of delivery resources, manage statements of work, and oversee risks, scope, and budget.

As a Client Delivery Executive, you will be the key point of contact for our client, establishing clear communication channels and participating in regular service performance reviews. You will develop and administer budgets, schedules, and performance standards to optimize delivery costs and service quality. Your role will also involve achieving margin targets, monitoring financial health, and driving continuous improvement and innovation.

If you are a proactive problem-solver with a commitment to client satisfaction and operational excellence, we invite you to join our team and make a significant impact on our client's success.

• Leads the Global and/or local Delivery of Services provided by Unisys to a particular account or group of accounts.
• Responsible for the successful planning, implementation and execution of the contracted services where success criteria include meeting Service Level Agreement (SLA), cost, governance, performance, quality, innovation, continuous improvement and value requirements through the effective interaction with the related service lines, solutioning groups, partners and the client.
• Establishes, leads and maintains tight control of a skilled team of delivery resources for an account to meet schedules or resolve technical or operational problems. Manages the statement of work and controls risks, scope of work and budget.
• Participates in contract and account governance.
• Establishes clear communication channels with the client and internally from a strategic and operational perspective.
• Participates in regular service performance reviews including monthly Project Status Reviews, conducts periodic meetings with clients and delivery teams – daily status updates, service level requirement reviews, continuous improvement, change control and other informal meetings.
• Develops and administers budgets, schedules and performance standards to maintain and optimize the cost of delivery and service.
• Achieves approved margin targets on assigned accounts and is targeted to improve account profitability.
• Monitors and reports on financial health of the account and remedies any financial misses or anomalies.
• Co-develops annual review of service level requirements.
• Manages contract scope and any variations and reviews outcomes of monthly operational reviews with service delivery organizations.
• Takes ownership and accountability for all client issues to satisfactory resolution.
• Acts as point of escalation for issues not resolvable by the service lines.
• Provides operational risk management strategies across an account and ensures that the delivery teams apply these strategies to operational delivery processes and procedures.
• Participates in rigorous governance and compliance audits, business continuity planning and testing and in all levels of client satisfaction which includes contribution to continuous client satisfaction improvement program and the Continual Service Improvement and Innovation Program (CSIIP).
• Participates in business continuity planning and testing.
• Develops and delivers regular reports on performance to client and Unisys senior executives.
• Identifies areas for growth at the client by assisting account management in bringing new services to offer to the client.
• Drives service line continuous improvements and challenges the service lines to bring innovative solutions then presents those improvements and innovations on a regular basis to the client.

You will be successful in this role if you have:

• Bachelor's degree and 5+ years of related professional experience, 1+ years managing specific area.
• Essential qualifications in IT, Business Administration or related disciplines.
• Requires knowledge of the business, industry, and market, as well as sales strategies, account/program management, service delivery, and financial analysis.
• A sound understanding of the major Unisys service offerings and an appreciation of evolving technologies and industry trends. Experience and understanding of the support of an IT outsourced environment, including service desk, field services, network operations, applications, infrastructure and data center environments.
• A proven track record in effective communications, managing service delivery and relationship management skills.

Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!

Corporate Social Responsibility and DEI (Diversity, Equity, and Inclusion) standards are especially important to us and go far beyond the usual!

Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!

International work opportunities abroad for all employees.

"Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!

Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances.

Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!

What do we offer?

• Pension
• Life Assurance
• Private Medical
• Option for private dental

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4).