Client Data & Remediation Executive

Flagstone Group LTD; London; Remote; GBP 30,000 - 60,000; Full time

Job description

Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work.

Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage.

A feel for our culture

To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth.

That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it.

We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three.

But enough about us. Let’s talk about you.

Does this sound like you?

You're a customer centric professional with strong knowledge about financial regulatory frameworks and ability to adapt according to the subject. You're excited to forge a new way to save and share your knowledge with others around you.

What you’ll do:

1. Contribute to the successful first line execution of Flagstone remediation process
2. Adhere to regulatory requirements, adhering to Anti Money Laundering and Know Your Customers / fraud processes
3. Ensure all information to and from clients are accurate, complete and compliant with policies, guidelines and regulatory requirements
4. Conduct client periodic reviews in line with ongoing client management policy, adhering to set deadlines
5. Conduct bank audits in line with ongoing client management policy, adhering to set deadlines
6. Maintain effective relationships with Compliance, Product and Sales & Marketing teams and dealing with internal escalations
7. Proactively contribute ideas to optimise process efficiency across Remediation team and wider Operational teams to be part of our constant progression to excellence
8. Adhere to SLA and KPI’s in relation to Remediation team and escalated where required to the Team Lead
9. Take ownership of your personal development
10. Contribute to an environment of high engagement and high performance
11. Act as a role model for Flagstone’s culture and behaviours

What you’ll bring:

1. Expertise in AML/KYC regulations, including customer due diligence, enhanced due diligence, sanctions, PEP screening, adverse media, and financial crime monitoring.
2. Strong communication skills, both written and verbal, with the ability to convey complex information clearly and accurately.
3. Experience in client onboarding, FSCS test eligibility, and industry best practices.
4. Proficient in CRM/workflow tools such as Comply Advantage, LexisNexis, GBG, and Salesforce.
5. Strong problem-solving skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines.
6. Attention to detail with a meticulous approach to ensuring accuracy and quality in onboarding processes.
7. Ability to challenge existing processes, drive improvements, and implement scalable solutions.
8. Proactive, adaptable, and eager to learn, with a collaborative mindset and a commitment to excellence.
9. Strong stakeholder management skills, building positive relationships with clients and internal teams.

How we reward you:

At Flagstone, the benefits extend beyond false gifts like “fruit and snacks”. Instead, we invest in your health, wealth, and professional development. Here’s a selection of our benefits:

1. Life insurance (four times your annual salary)
2. Dental/optical care
3. Matched pension contributions (5%)
4. Income protection
5. Around the World in 90 days (remote working possibility)
6. £1,000 annual learning bursary
7. Remote working kit, for when you're not in the office
8. Access to our platform, at no cost
9. Additional 3 days community and charity leave each year
10. Quarterly half days for Wellness leave
11. Flexible bank holidays

All are welcome.

At Flagstone, we’re assembling a diverse team that defies our industry’s norms. Think this role could suit you? We encourage you to apply, no matter your background.