Client Care Coordinator (Oxford)

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK;

PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Be the Heart of Compassionate Care

Step into a role where your warmth, empathy, and organisational skills will guide clients through their journey toward informed and compassionate care.

Your Role: As the first friendly face or voice our clients encounter, you'll be at the heart of ensuring their experience is smooth and supportive. From managing phone consultations and handling reception duties to processing vital data, you'll play a crucial role in connecting clients to the care they need.

What Makes This Role Special?

• Be part of a welcoming and supportive team dedicated to empowering clients.
• Enjoy meaningful interactions both in person and over the phone, offering guidance and reassurance every step of the way.
• Work alongside both clinical and non-clinical colleagues in a positive and collaborative environment.

Prior healthcare experience is beneficial but not essential. Our comprehensive training at our Oxford Regional Treatment Centre will equip you with all the knowledge and skills you need to thrive.

About us

We have an exciting opportunity to join our national contact centre with hours that can truly complement a great work-life balance.

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Job responsibilities

For more information about the role, please view the job description: Job Description

Person Specification

Experience

• Experience of working in a Contact Centre

£13,668.60 to £15,035.46 a year (depending on experience)