Client Care Coordinator

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Contract Type: Permanent

Hours: Full time, 37.5 hours per week

Salary: £24,523.79 - £26,044.40 (depending on experience and skills)

What can we offer you?

• 24/7 access to a GP over the phone who is able to prescribe
• Paid training, opportunities for accredited training agreements, and potential for career progression
• Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Be the voice that welcomes, the guide that empowers, and the steady hand that supports.

We're looking for someone who thrives on connecting with people — as the first point of contact for our clients, you'll be more than just a receptionist; you'll be their trusted guide as they navigate important decisions about their care.

Your day will be rich and varied — from taking phone consultations and processing vital information to warmly greeting clients in person. Each interaction is a chance to provide comfort, confidence, and calm in what can be a vulnerable time.

This isn't just a job — it's an opportunity to be part of something deeply meaningful. You'll join a caring team committed to empowering clients with informed choices. Prior healthcare experience is great but not essential; we provide all the training you need to excel.

For more information on the role, please refer to the following job description: Job Description.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?

Please note, if you do not upload a CV or Resume, your application will not be considered.
This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.