Client Advisor - Selfridges London

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It's a skill that we've been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honors our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.'s continued legacy.

As Tiffany Client Advisors, we are dedicated to welcoming all in the Tiffany world. We achieve our individual & store sales goals by inspiring our clients to dream and always finding a way to celebrate them. Together with our clients, we build long-lasting personal connections.

Responsibilities

1. Deliver unparalleled service and results that uphold standards of excellence and luxury etiquette.
2. Demonstrate an entrepreneurial mindset to exceed sales objectives and KPIs.
3. Be a trusted Advisor, building client development strategy to drive sales, cross-sales, and client loyalty, curating memorable experiences through sales of new creations and services.
4. Ensure compliance with Tiffany and LVMH procedures, uphold operational excellence standards (inventory, reservation management, transfers, care services excellence, etc.).
5. Contribute to an inclusive and supportive team environment, centered on the belief that People Make the Difference.

Client Engagement

1. Inspire clients through authentic brand storytelling, effectively conveying Tiffany's legacy of craftsmanship, brand commitment, and integrity.
2. Connect with clients and team members by asking strategic questions and establishing lasting relationships.
3. Think and act with intention to elevate, surprise, and celebrate clients' special moments and build trust through proactive and relevant services (including personalization and product care services).
4. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.

Personal Attributes

1. Exercise resilience through new challenging assignments and celebrate innovation when adopting new ways of working.
2. Exhibit a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of Joy.

Your Profile

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving sales results and cultivating relationships with a diverse client base.
• Experienced sales and clienteling professional in an omnichannel luxury environment.
• Experienced in deploying sales strategies and clienteling initiatives.
• Passion for luxury retail.
• Collaborative team player with strong interpersonal and communication skills.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
• Must have authorization to work in the United Kingdom.

Preferred Qualifications

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.