Client Advisor - Loewe Harrods, Accessories

LOEWE; London; On-site; GBP 60,000 - 80,000

Job description

Created in Spain in 1846, LOEWE approaches 175 years as one of the world's major luxury houses. Since 2013, under LOEWE's creative director, Jonathan Anderson, the brand has started a new chapter, presenting itself to the world as a house focused on craft and culture; evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather.

LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture. These core values are reflected in the brand's belief in the importance of craft in today's culture, its modern interpretations of historical artistic achievements and its commitment to supporting contemporary art, craft, and culture around the world.

Role Mission

As a Client Advisor in our Harrods Accessories team, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Responsibilities

• Achieve individual and store objectives
• Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience
• Engage with all clients and develop long lasting relationships
• Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes
• Master and transmit our brand history and heritage
• Highlight our product categories through your product knowledge and storytelling
• Develop and grow your client book, updating client information on the relevant company tools
• Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store
• Actively participate in visual merchandising in accordance with LOEWE's visual standards
• Maintain products in an efficient, clean, secure, and organized manner; front and back of house
• Support with inventory management and ad hoc back of house tasks
• Follow the company's policies and procedures including LOEWE's standards in terms of grooming and behaviour

Key Requirements

Proven experience in achieving individual goals and contributing to team results
Experience within a similar customer centric role
A deep interest in Fashion, Art, and Culture
Be naturally inclusive and open minded
Confident, service orientated, adaptable and empathetic in style and approach
Effective communication skills with the sensitivities to build and maintain a client portfolio
Results driven with a commercial mindset without compromising on the Team Player attitude