Client Advisor Church's London

Job description:

JOB PURPOSE

To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.

RESPONSIBILITIES

• Welcome and serve the customer, providing an excellent in-store experience at all times.
• Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.
• Proactively deliver the Brand’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
• Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
• Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
• Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
• Follow the Company operational guidelines, policies and stock procedures.

KNOWLEDGE AND SKILLS

Passion for building long-lasting relationships with clients and peers

Problem solving, curiosity and interest in luxury/fashion

Experience in a luxury or premium retail environment

Being able to work in team, as well as alone

Excellent communication and interpersonal skills

Passion and knowledge of the shoemaking industry and affinity with the Brand