Client Accounts Assistant- Cash Operations

Leaders Romans Group; Wokingham; On-site; GBP 20,000 - 30,000

Job description

Job Title: Client Accounts Assistant - Cash Operations

Location: Becket House, Worthing

Brand: LRG

Salary: Competitive Salary Package

About Us:

LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities

Our Account Administrators are dedicated to ensuring they are building and maintaining strong working relationships with branch staff and managers to resolve queries in a timely manner. This is a role best suited to someone who enjoys customer service alongside financial administrative tasks to ensure a smooth end-to-end experience for our tenants and landlords.

Key Responsibilities:

• Posting payments received by card, cash and cheques at the branches onto multiple systems.
• Processing landlord statements and payments.
• Reconciling miscellaneous monies.
• Contacting the branches regarding monies that cannot be allocated.
• Resolving and responding to queries raised by branches via ticketing system.
• Responding to landlord queries via email.
• Contacting the bank by phone regarding various issues.
• Processing and responding to correspondence from the bank.
• Sending banking materials to the branches.
• Organising returned banking receipts from the branches.
• General office duties.

What are we looking for:

• Excellent communication, written and verbal.
• Professional telephone manner.
• Organisational skills, time management and attention to detail.
• Investigative and analytical skills.
• Ability to build and maintain relationships with the branch staff.

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Supportive and collaborative team environment.

Benefits:

• Competitive base salary.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year.

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.