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Client Account Services Director | London, UK | Hybrid
Mayford James
London
On-site
GBP 100,000 - 125,000
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Job summary
An established industry player is seeking a seasoned Client Account Services Director to elevate the client experience within their dynamic team. This role is pivotal in ensuring a proactive and first-class operational service for clients, enhancing the collaboration with Relationship Managers, and driving business development initiatives. With a focus on operational due diligence and insight development, this position offers a unique opportunity to make a significant impact in the asset management sector. If you have a passion for client services and a wealth of experience, this role is perfect for you.
Qualifications
- 15+ years of experience in asset management client services.
- Expertise in operational oversight and client experience management.
Responsibilities
- Oversee the entire client experience ensuring high-quality service.
- Lead the Client and Investment Reporting function effectively.
Skills
Client Services Management
Operational Oversight
Relationship Management
Investment Reporting
Business Development
Job description
Apply now
This leading Asset Manager is looking for an experienced Client Services Director to join the existing team across Onboarding, Client Services and Investment Reporting.
You will be responsible for the oversight of the entire client experience to ensure:
- The provision of a proactive and first-class level of day-to-day operational servicing of clients
- The team is working with Relationship Managers to understand service delivery and strategy
- Ensuring the best possible client service experience
- The development of insight across the space to ensure requirements are met
- The provision of operational support to the sales process (DDs/RFPs) and support business development activities
- A superb front-line service to all clients and third parties
- Leading and enhancing the Client and Investment Reporting function
- Owning operational due diligence
- Operating at a consistently high level
You will likely possess:
- A minimum of 15 years experience within a similar role within Asset Management
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