Client Account Manager

2i Recruit Ltd; Guildford; On-site; GBP 25,000 - 35,000; Full time

Job description

Our client is an award-winning European supplier of components who, due to continued expansion, are recruiting for a Client Account Manager to join their dynamic and highly motivated Internal Account Management Team.

This is an exciting opportunity that offers progression within a company that is committed to constantly developing, training and striving to deliver the best customer focused service in their sector.

The successful candidate will enjoy full training across the product portfolio within a rewarding environment where they can build a career.

Reporting to the Inside Sales Manager, the successful candidate will IDEALLY have a technical sales background and customer service experience. Applicants should be able to keep a cool head in a fast-paced sales environment. The ability to present, identify and communicate with customers at all levels of opportunity and have a can-do adaptable attitude to all challenges.

Company Benefits:

• Company Pension
• 4pm finish on a Friday
• 23 days holiday (3 to be retained for Christmas) plus bank holidays
• Annual staff events

Key Responsibilities:

• Proactively dealing with all customer enquiries, answering customer calls and reviewing demand to ensure that orders are accurately processed.
• To target and identify new opportunities with customers to generate quotations, process sales orders and develop new business opportunities.
• To ensure customer retention through excellent telephone relationship skills, arrange visits for the field sales team and to develop new opportunity and maintain best in class customer service.
• Ongoing training in house to cover the varied product ranges offered.

Experience and Skills Requirements:

• Working in a technical product sales environment;
• Customer focused approach with excellent oral and written communication skills;
• Excellent time management & personal organisational skills;
• The ability to work under pressure and to deadlines while maintaining accuracy and a strong attention to detail;
• A solid knowledge of MS office and standard B2B sales procedures.
• Any previous experience in providing customer service and any sales experience alongside this would be advantageous (e.g., upselling, cross-selling, or working to retail sales target/incentives)
• Previous experience speaking with customers over the phone, and any telesales experience would be a bonus
• Personable with a natural ability to talk over the phone, hold meaningful conversations and listen to customer needs
• Highly self-motivated and always striving to overachieve
• Enjoys working towards targets and goals
• Excellent communication skills with both customers and colleagues
• Strong written communication skills and comfortable working with numbers
• Enthusiastic to learn with a proactive attitude to develop your knowledge and skill set
• Competent with Microsoft Office package and picking up new technology