Click and Collect Customer Assistant

Job ID: 269666

Date posted: 20/12/2024

IKEA Gateshead are looking to welcome a Click and Collect Assistant to join our hard-working Fulfilment Operations team.

In this role, you’ll be essential in confirming and handing out orders to our customers at our Order Collection point in-store.

WHAT WE OFFER

• Hourly rate of £12.60 per hour.
• This role is 12, 16, 20 & 24 hours a week, working 3/4 days out of 7, including 3 in 4 weekends.
• The hours of operation are between 09:00am and 21:30pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount and discount portal helping you save £100s on high street retailers.
• X4 Life Assurance, enhanced statutory pension contributions and interest free loans.
• Commitment to your development throughout your career.
• Subsidised hot and cold meals, desserts and snacks in our co-worker restaurant.

WHAT YOU NEED TO HAVE

• You have experience and enjoy working with customers in a fast-paced environment.
• Demonstrated ability to prioritise and organise workload efficiently, with a keen attention to detail.
• Proven experience in using technical equipment to enhance productivity and efficiency.
• Self-reliant and motivated, capable of working independently as well as collaboratively within a team.

WHAT YOU'LL BE DOING DAY TO DAY

• Checking over and handing out customer orders.
• At times, handling and resolving any after-sales or customer queries that may come up.
• Working in a customer-facing environment, which means you will be happy to deliver great customer service.
• Adhere to all safety protocols and regulations to ensure a secure environment for both customers and co-workers.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many people.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

For any advice or support, email me at june.priest@ingka.ikea.com and I will be happy to help!