Clerical Officer Ward Clerk

Job summary

An exciting opportunity has arisen to join a friendly team, working within the department of Emergency medicine/Acute care medicine. We are looking for a dynamic individual to join our busy team.

The successful candidate will provide efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine.

If you have excellent interpersonal skills, are a good communicator, and have a strong desire to provide efficient, effective, and comprehensive administrative support for the department of Emergency medicine/Acute care medicine, please apply.

Main duties of the job

Duties will include updating patient management systems, answering calls, greeting patients/relatives, preparing notes, and supporting the nursing team with all aspects of ward administration such as record keeping, data entry, filing, and scanning.

You will need to be able to communicate effectively with all staff members and patients.

This role covers 365 days over a 24-hour period on a rotational shift pattern and involves completing administrative tasks that are aligned to provide effective care for patients on the Emergency and Acute pathway.

About us

Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 286,700, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state-of-the-art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities. Work is also completed on the Urgent and Emergency Care Centre which houses a new Emergency Department (including Children's Emergency Department), co-located Paediatric Assessment Unit, Acute Medical Unit, and Urgent Care Centre.

We would particularly welcome applications from people from a BME background and people with a disability as these groups are currently under-represented at senior level. We value diversity within our Trust and are working to achieve equality in our recruitment.

We support flexible working for all employees and prospective applicants.

Any settled workers meeting the requirements must be offered the position in preference to any non-resident candidates meeting the requirements, unless the role falls under a PhD-level code, in which case sponsorship may be attained.

Date posted: 28 March 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: Depending on experience per annum

Contract: Permanent

Working pattern: Full-time

Reference number: TEMP_500

Job locations: Walsall Healthcare NHS Trust, Moat Road, Walsall, WS2 9PS

Job description Job responsibilities:

Duties will include:

1. Ensuring good communication between the administration team and the clinical team so that the department area runs smoothly.
2. Liaising with patients, relatives, carers, outside agencies, and colleagues within a multidisciplinary team via telephone and face-to-face communication.
3. Ensuring that all patients are received and directed to the appropriate waiting area or ward area in a courteous, professional, and timely manner as the post holder is often the first point of contact for most patients.
4. Ensuring that patients' demographic details are always kept up to date in the medical records and on the Patient Administration System, by checking personal details such as name, address, telephone number, ethnic origin, and GP.
5. Using the Patient Administration System to book patients onto the system and to make follow-up outpatient appointments as and when required.

Although these duties are not exhaustive, more detailed information can be found in the job description.

Person Specification

Qualifications Essential:

• High level of literacy and numeracy
• GCSE or equivalent in English and Maths

Experience Essential:

• Demonstrable experience of administrative & clerical systems and processes
• Fully conversant with information and other IT systems.
• Experience in Microsoft Office including Outlook, Word, and Excel

Desirable:

• Previous ward clerk/reception experience
• Previous experience of working in an acute hospital environment

Skills and Knowledge Essential:

• Ability to deal with difficult/anxious people using tact and diplomacy.
• Excellent organisational skills to manage own workload and assist in running a smooth service.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship:

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here.

Employer details

Employer name: Walsall Healthcare NHS Trust

Address: Walsall Healthcare NHS Trust, Moat Road, Walsall, WS2 9PS

Employer's website: https://walsallhealthcare.nhs.uk