Clerical Officer - Patient Access Support Services Team

Clerical Officer - Patient Access Support Services Team

The Shrewsbury and Telford Hospital NHS Trust

We are looking for enthusiastic and motivated individuals to join our Patient Access Team. We have vacancies at both The Royal Shrewsbury and The Princess Royal Hospital sites for Reception staff.

The successful candidates will have good customer service skills and the ability to work autonomously as well as part of a bigger team.

Main duties of the job

The PAC Support Services Team provides support for the majority of outpatient clinics at both The Royal Shrewsbury Hospital (RSH) and The Princess Royal Hospital, Telford (PRH) sites. This role will involve meeting and greeting patients at the time of attendance, ensuring that they are booked into a clinic upon arrival, and ensuring notes are ready for the clinical staff. The attendance will also need to be completed using the Trust's Patient Administration System.

About us

As an employer, we will provide you with an excellent opportunity that will support your career development and help you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns, we have state-of-the-art facilities, supportive friendly teams, and excellent professional development opportunities.

Job responsibilities

For full duties and responsibilities, please refer to the attached document entitled Job Description.

Person Specification

Experience

• Previous customer service experience
• Previous clerical experience in a busy environment

Qualifications

• Numeracy and Literacy GCSE 9-4 (A-C)
• Basic computer skills and ease with computer systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Royal Shrewsbury Hospital / The Princess Royal Hospital