Clerical Officer

Job summary

THE NEWCASTLE UPON TYNE HOSPITALS NHS TRUST

NORTHERN GENETICS SERVICE

Genetics, International Centre for Life

Clerical Officer

Grade: Band 2

Hours: 37.5 per week, Monday to Friday

This is an exciting opportunity to join the administrative team in the Northern Genetics Service based at the International Centre for Life to support our clinical and admin teams deliver outstanding care to our patients across the Northern Region and beyond.

We are looking for enthusiastic, motivated and a reliable individual to join our supportive and friendly team. You will be required to provide administrative support within the team based at Centre for Life. Excellent inter-personal and organisational skills are essential as you will often be first point of contact for staff, patients and visitors. We are committed to providing excellent training and development opportunities for our staff in the department.

If this sounds like the role for you please get in touch, we would be happy to arrange for interested candidates to come and visit us and see the department and the work we do!

• Interview Date: 6th May 2025
• 37 hours 30 minutes/ week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Main duties of the job

Duties include patient registration using our electronic patient record, booking of appointments within our EPR, filing, photocopying, maintaining patient records, taking enquiries (telephone, email and face to face) from staff, patients and visitors and processing of daily documentation.

Job Purpose

• The post holder will perform a variety of clerical duties within a team providing efficient and effective support to the clinical and admin teams in Genetics.
• Dealing with incoming and outgoing post
• Managing referrals to the service, both paper and electronic
• Production of clinic and other ad hoc patient letters
• Dealing with telephone calls from the users of the departmental services.
• Daily postal duties.
• Print address labels for outside Hospitals as required, amend database of addresses as changes occur.
• Photocopying as required.
• General filing duties.
• Reception cover as required
• Training Immunology staff to enable them to cover, when necessary, clerical duties within the department.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month's pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education Essential

• English and Maths GCSE grade 9-4 (A-C) or equivalent level of qualification

Knowledge & Experience Essential

• Knowledge of office procedures

Desirable

• Knowledge of medical terminology
• Experience in health-related discipline

Skills & Abilities Essential

• Good communication skills
• Typing/keyboard skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Employer details

Employer name: The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address:

Genetics, Centre for Life

Central Parkway

Newcastle upon Tyne

NE1 3BZ

Employer's website: https://careers.nuth.nhs.uk/why-us