Clerical Officer

Job Summary

Medical Reports/Enquiry Desk Clerk

15 Hours

Monday and Friday During Core Hours of 8.30 until 17.00

We are looking for an enthusiastic person with previous clerical experience to work within Medical Reports and the Enquiry Department at HRI.

The successful candidate must have good communication skills and be able to work as part of a team, as well as using their own initiative, and have the ability to organise and prioritise their workload.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Main duties of the job

Duties include:

1. Invoicing
2. Requesting case notes and x-rays
3. Pulling casualty cards
4. Dealing with Solicitors
5. Dealing with the general public
6. Directing patients and relatives to wards and departments
7. Telephone enquiries
8. Other clerical duties

Some typing and use of Lorenzo.

About Us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion. Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve. Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH. As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology. We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Date posted

09 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year Per Annum pr

Contract

Permanent

Working pattern

Part-time

Reference number

356-25-7104979

Job locations

Hull Royal

Anlaby Road

Hull

HU3 2JZ

Job Description

Responsibilities

Job responsibilities include:

1. A minimum of 2 years clerical experience within the last 2 years

Person Specification

Education / Training

Essential:

• 3 GCSEs (C or above)

Desirable:

• NVQ level II/Btec equivalent
• Customer care training/ telephone skills
• Previous NHS experience

Personal Qualities

Essential:

• Ability to communicate at all levels, both in writing and verbally
• Good organisational skills
• Must be able to maintain confidentiality at all times.

Knowledge

Essential:

• Lorenzo experience

Desirable:

• Previous medical records experience
• Experience of working with different NHS agencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details
Employer name

Hull University Teaching Hospitals NHS Trust

Address

Hull Royal

Anlaby Road

Hull

HU3 2JZ

Employer's website

https://www.hey.nhs.uk/