Cleaning Area Manager (Northwest UK)

Dazzle London; Manchester; On-site; GBP 32,000 - 35,000

Job description

THE COMPANY

Our client is a multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Their reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.

PRIMARY PURPOSE OF THE POSITION

A challenging field-based operational management role for someone with patience, energy, and stamina. There is also an opportunity to grow within the business for ambitious candidates in search of career progression.

MAIN DUTIES OF THE POSITION
(Not necessarily in order of importance)

1. Recruitment
2. First-day training and ongoing development of the team
3. Provide support to improve performance
4. Communication with the team regularly
5. Succession planning
6. Training Sessions
7. Managing poor performance effectively and within company policies/procedures
8. Work alongside HR where necessary to provide support with employee relations and HR disciplinary procedures
9. Encourage process improvement
10. Ensure a full service is provided to the client and any shortfall is addressed immediately
11. Ensure there is a visible presence on-site at all times
12. Arrange one-off cleans with clients and check if they were satisfied afterward
13. Respond to all client concerns quickly and professionally
14. Establish and maintain a good relationship with the client
15. Always maintain confidentiality
16. Ensure the performance of cleaning operatives meets company expectations
17. Audits/Payroll timesheets
18. Health and Safety checks and training
19. Order consumables and materials for sites via the online system
20. Ensure monthly site budgets are met
21. Ensure personal protective equipment is worn when required
22. Report and respond to any issues immediately and in the correct manner
23. Requires flexibility

DESIRED SKILLS AND EXPERIENCE:

• A positive hands-on approach with the ability to multitask.
• Excellent communication and client-facing skills.
• Organised with a 'can do' attitude.
• Strong leadership.
• Confidence in managing staff and sites of all sizes and locations.
• Must have a driving license.

KNOWLEDGE
Education: Sound educational standard English and Maths. Preferably holding qualifications in Business Studies / Facilities or other relevant trade qualifications.
Experience: Extensive experience in managing middle management grade staff, client liaison, and multi-site engagement, as well as in a similar manpower-intensive service industry. Experience in growing accounts/business through organic growth and new business.

Must have's
You will be based in the Northwest area. The job involves traveling, so someone with a car who can travel is the perfect candidate.

Superb Package
£32-£35k + quarterly bonus (10%) + car allowance (£350 p/m)