Claims Technician (Subsidence)

Sedgwick; Cardiff; Hybrid; GBP 25,000 - 45,000

Job description

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Claims Technician (Subsidence)

Job Location: Kent
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Subsidence Claims Technicians in the Kent area. We now have an exciting opportunity for a Claims Technician to work in our award-winning Subsidence Services Division, managing a portfolio of complex and large subsidence claims.

You'll be the focal point for clients, guiding them through the claims process from start to finish. This role demands strong organisational skills, resilience, and a customer-focused approach.

With the benefit of training and colleague support, you'll deliver an exceptional customer experience managing subsidence claims for the customers you help. Most importantly, you`ll be able to put yourself in our customers’ shoes, see the full picture and make decisions based on the facts, treating all claims on their individual merits.

You'll have the opportunity to develop your expertise in a supportive environment, collaborating with colleagues to deliver exceptional results.

If you thrive under pressure, possess excellent communication skills, and enjoy a challenge, this role is perfect for you.

The skills you will have when you apply:

• Experience in managing property claims: Previous experience in a claims environment is essential.
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
• Conscientious and hard working: In order to achieve the required results, as well as being flexible and adaptable during times of high volumes.

The skills that will be developed once working:

• Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
• Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry.

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.