Claims Team Manager - Financial Lines

American International Group, Inc.; Manchester; On-site; GBP 50,000 - 90,000

Job description

Claims Team Manager - Financial Lines

American International Group, Inc. Manchester, United Kingdom

Join us as a Financial Lines Team Manager to take on key responsibilities within a world-class claims function.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• You will work closely with the UK Head of Financial Lines to deliver corporate goals whilst promoting AIG's core values.
• You will be required to apply technical knowledge to perform analysis of claims portfolios to identify claims trends and opportunities to improve total cost of claim and customer outcomes.
• Support claims allocation and the continuous end-to-end review of claims handling processes, governance, and controls.
• Work closely with peer group to support the execution and timely delivery of strategic initiatives and reporting.
• Utilise claims data to provide insights to claims leadership and underwriting colleagues.
• Work with FL teams to ensure claims marketing materials and insights are kept current.
• You will monitor and report on the performance/impact of new schemes and facilities.
• Work with peers to ensure the timely and accurate submission of International Claims Weekly report and follow on reporting (PA/MLR/GCT).
• Closely liaise and work with the profit centre to review claims issues and underwriting initiatives.
• Contact point for any customer complaints relating to the team and ensuring these are handled efficiently by focusing on the principle of treating customers fairly.
• Continually develop and update knowledge/understanding of Regulatory requirements and their impact on claims adjusting.
• Be a capable planner who can demonstrate sound judgement and innovation.

What you'll need to succeed

• Advanced knowledge of legal / regulatory and litigation / procedural requirements for UK Claims Financial Lines.
• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.
• The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.
• The ability to assist with technical training to the team's claim handlers as required.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd