Claims Specialist

Take the next step. Be part of something bigger at Suncorp.

We are currently looking for customer service experts to join our Major Loss Motor Claims team on a 6-month contract starting Monday, 25th November 2024.

We’re here to help in the moments that matter. Our Major Loss Motor Claims team understands how stressful motor accidents and damage from weather events can be.

Our Claim Specialists are customer-obsessed experts who manage claims with empathy and understanding to get our customers back on the road as quickly as possible.

As the Claims expert, our Specialists understand what’s required to finalize a customer’s Major Loss claim in a timely manner, helping to deliver on our Motor Strategy of being #100% motivated to get our customers back on the road.

Position Overview :

• Job Title : Major Loss Claim Specialist
• Start Date : Monday, 25th November 2024
• Employment Type : 6 Month Contract (potential to go permanent)
• Location : Open to Candidates in Brisbane, Sydney, Melbourne & Toowoomba
• Work Arrangement : You will be required to attend the office once a fortnight as well as for ad hoc requests; the rest of the time will be remote working after you have completed your 5 weeks of full-time training.
• Shift Patterns : Monday to Friday 37.5 hours per week - Start Window 8am 11am.
• Training : 5 weeks of full-time paid training (Monday to Friday, 8 : 30 am to 4 : 30 pm) before transitioning to the regular shift pattern.
• Training Format : Combination of classroom and on-the-job training, including high support training.
• Training Location : Virtual
• Holiday Restrictions : No holidays allowed during the week training period.

What you’ll do :

Successfully manage the Major Loss claims experience on behalf of the customer, by delivering a brilliant customer experience when our customers need us the most.

This requires you to connect with the customer, empathize with their situation, and be a claims expert, settling their Major Loss Claim in a timely manner.

• Conduct a number of checks to ensure all applicable steps are completed prior to and during the customer conversation.
• Contribute to financial outcomes by effectively finalizing a major loss claim and demonstrating a first call resolution mindset.
• Resolve inquiries in a timely manner with both our inbound and outbound calls while meeting daily settlement targets.

What you’ll bring :

• Previous experience in a high touch customer service environment (note this is a phone-based role).
• Demonstrated ability to go above and beyond for customers.
• Willingness to apply feedback and coaching to achieve targets and expectations.
• High levels of resilience and empathy.
• Demonstrated ability to effectively solve problems.
• Be flexible and open to change in a fast-paced and ever-changing environment.
• Strong time management skills and ability to multitask and work under pressure.
• Ownership and accountability of your own development and career.

Work from home requirements :

These roles will be a combination of office-based and work from home. To successfully work from home, you will need the following :

• Home phone line or VOIP connection.
• Internet connection.
• A keyboard and mouse and either 1 large screen or 2 standard-sized screens; a work laptop will be provided so a computer won’t be needed, however, dual screens are compulsory.
• Ergonomic setup with desk and chair in a quiet, private space.

What we can offer you :

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include :

• Employee discounts and rewards - exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles, and Woolworths.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee.

Our Culture :

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative, and performance-driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here.

Caring for others, being courageous, and doing the right thing underpins everything we do.

Chase the sun, apply online today!

At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers.

We’d love to see your application and speak with you even if you do not match the above-mentioned.

Advertised : 13 Nov 2024 AUS Eastern Daylight Time

Applications close : 18 Nov 2024 AUS Eastern Daylight Time