Claims Manager

Claims Manager

Greater London / Hertfordshire

Our client is looking to appoint a Claims Manager in this newly created role, where the successful candidate will be responsible for managing the claims teams across a couple of different sites and work with the Head of Claims to achieve corporate objectives.

The successful candidate will be reporting to the Head of Claims and be responsible for managing the firms claims team and providing a comprehensive insurance service to the existing and potential new customers, in accordance with both FSA and internal requirements.

The role will involve;

• Actively assist in managing the overall daily workflow of the claims division and ensure staff activity is optimised throughout each day and that customers receive levels of service in accordance with company standards.
• Dealing with cross class claims – from Property, Liability, Construction and Professional Indemnity.
• Handling claims for major clients from first advice to final settlement.
• Attending client meetings when required and to help promote our Claims Advocacy offering.
• Provide mentoring and training to claims staff and undertake staff appraisals.
• Managing and collating data for the broking team and assist the broking teams with pre-renewal requirements.
• You will be required to visit a couple of offices on a regular basis checking in with the claim’s teams.
• Assist Head of Claims in reviewing claim declinatures and challenging insurers position when appropriate.
• Ensure all Section staff work strictly within agreed Company procedures to ensure high and consistent levels of customer satisfaction.
• Liaise with the Head of Claims and with HR to take a proactive role in undertaking personal CPD activity throughout the year.
• Assume and maintain responsibility for any clients allocated on an individual basis and work strictly within agreed Company procedures to ensure high and consistent levels of customer satisfaction.

The successful applicant;

• Will have previous team leader / management experience gained from a claims environment.
• A sound technical background dealing with Property, Liability and ideally Financial Lines Claims.
• Enjoy providing a first-class service to clients.
• Experienced in handling Lloyds claims and ECF would be useful.
• Strong communication skills and the ability to build relationships both internally and externally.

This role is a fantastic opportunity to help shape the claims team and be a number 2 within the claims division for the organisation. It is a positive and friendly place to work where many staff have been very loyal and have been with the business long term. You will be rewarded with a competitive basic salary – which will depend greatly on your experience and what skills you can bring to the table. Hybrid working is available with a mix of both home and office working.

Please get in touch for a chat!