Claims & Labelling Coordinator

Are you purpose-led and ready to embark on a journey to help drive demand for cotton that is produced in a way that protects and restores the environment, and improves the livelihoods of cotton-farming communities? Join us at Better Cotton as Claims & Labelling Coordinator for the world’s largest cotton sustainability initiative – we support the implementation of more sustainable farming practices and farm livelihoods through our voluntary standard for nearly 3 million farmers in the Better Cotton network in 23 countries around the world.

The Challenge

Looking ahead to 2030, we are targeting reducing GHG emissions from cotton production by half, big cuts in synthetic pesticide use, improved soil health across our network, improved farm income and supported women’s empowerment among farmers and farm workers.

To do so, we also need to drive demand for cotton that is produced by farmers and production units that adhere to our farm-level standard, the Principles & Criteria. An integral component of the Better Cotton Standard System, our Claims Framework and accompanying guidance is the tool that members, certified organisations and relevant stakeholders use to communicate and report on their involvement with the Better Cotton Standard System.

As the Claims & Labelling Coordinator, you will join our Claims team, which is part of the broader Standards System Integrity function. You will be responsible for coordinating the development of our Claims Framework and accompanying labelling requirements with a direct reporting line to the Claims team lead.

Your roles and responsibilities

In this role, you will be responsible for:

Claims Framework Development:

Coordinating the process of revising and updating the Claims Framework. Responsibilities include:

1. Coordinating the overall project management of any necessary or required revisions and updates to the Claims Framework and accompanying labelling guidance;
2. Working with external legal counsel to ensure our claims, label, requirements and processes adhere to regulatory and legal requirements for Sustainability Claims & Labels in main jurisdictions of operation;
3. Liaising with members of our Standards team to ensure our Claims Framework adheres to any applicable ISEAL requirements for claims and input into any required documentation such as self-assessments and benchmarking to support this process;
4. Conducting public consultations to ensure the Claims Framework and labelling guidance remains relevant and effective which includes coordinating internal and external public consultations including retailer and brand member-specific sessions;
5. Monitoring the effectiveness of the Claims Framework and its requirements based on established feedback loops and market intelligence and identifying areas for improvement, ensuring our claims and label remain an effective tool for driving demand for sustainable cotton;
6. Engaging and working with consultants or other standards, as appropriate, on claims-related topics and performing benchmarking activities as needed.

Claims Framework Implementation:

Working closely with our Supply Chain Operations, Engagement and Communications teams, the Claims & Labelling Coordinator will support internal teams with the effective implementation of the Claims Framework and accompanying labelling guidance with our members and certified organisations. Responsibilities include:

1. Preparing & delivery of internal trainings and masterclasses on claims-related topics as well as resources for external audiences;
2. Assist with the development of an organisational approach to Sustainability Claims more generally and support other internal teams on project-related claims, as necessary;
3. Any other relevant tasks as agreed with their line manager.

We are looking for someone who has

the following skills, knowledge, and experience:

1. Experience with Sustainability Communications, Marketing and Claims and establishing effective guidance, requirements and monitoring controls for credibly doing so. Preferably in the textile industry.
2. Understanding of legal requirements and market needs for sustainability claims both for retailers and brands (B2C) as well as supply chain organisations (B2B).
3. Proven understanding and/or experience with Voluntary Standards Systems.
4. Effective multi-stakeholder management and coordination skills: Ability to facilitate alignment and consensus among diverse opinions and stakeholders.
5. Strong project management skills: Capable of coordinating complex projects and managing deadlines and competing priorities effectively.
6. Analytical skills combined with holistic thinking: Ability to design pragmatic solutions while considering the big picture.
7. Excellent verbal and written communication abilities: Proficient in both internal and external messaging in English, capable of drafting documents and communication pieces targeted at different audiences.
8. Experience working in multicultural and international settings.
9. Proficiency in Microsoft Office Suite.
10. Knowledge of and experience with sustainability challenges and opportunities in the cotton supply chain or any other agricultural commodity: From farm to consumer.
11. Higher university degree in a relevant field.
12. Experience and/or interest in standard setting and revision procedures: Including ISEAL processes and requirements.

What we offer

- Hybrid working – One day/week in the offices central London

- The opportunity to work from anywhere in the world for up to one month per year

- Flexible working, with core hours from 10 am to 4 pm local time

- Continuous learning and development

- 25 days paid annual leave, plus 8-9 Bank Holidays and a further 3 days off over Christmas/ year end period

- Enhanced parental benefits

- A warm, positive working environment where everyone is valued

- The opportunity to make your mark and make a difference.

Working arrangements

The position is full-time (40 hours per week) and will be based in London. Better Cotton offers flexible working, with core hours being 10 am – 4 pm. The position will require limited travel up to a maximum of 5% per annum.

Apply now

Send us your CV (2 pages maximum) and a brief cover letter (1-page maximum) by or before 25.04.2025 via the application form link.

In your cover letter, please include an explanation of why your experience is specifically relevant to this role at Better Cotton. We want to see your personal style – what makes you tick and why you think your next opportunity is here with us.

Our hiring process

Interviews:

If you are selected, you will be invited for interviews. The interview process at Better Cotton may include one or more rounds of interviews with various stakeholders, such as the hiring manager, team members, and potentially senior management.

Assessment and Testing:

Depending on the role, you might be required to complete assessments, technical tests, or skills evaluations to gauge your competency and suitability for the position.

Reference Checks:

Once you progress further in the process, reference checks are conducted to validate your work history, skills, and qualifications, and for some roles, your education and criminal history.

After completing interviews, assessments, and reference checks, the hiring team evaluates your performance and fit for the role. If you are selected and your references are relevant and satisfactory, you will receive a formal job offer letter outlining the terms of employment, compensation, benefits, and any other relevant details.

About Better Cotton

Better Cotton is the world’s largest cotton sustainability programme. Our 200+ colleagues of 37+ nationalities are united by a shared passion and commitment to achieving the Better Cotton mission: to help cotton communities survive and thrive, while protecting and restoring the environment. Through our network of field-level partners a quarter of the world’s cotton is now grown under the Better Cotton Standard. We have united the industry’s stakeholders behind our efforts, from ginners and spinners to brand owners, civil society organisations and governments. Everyone who cares about cotton and its sustainable future can now be part of something better.

About our Values

The post holder will be expected to operate in line with our workplace values which are:

1. Trustworthy (including honest, transparent, credible)
2. As having Integrity (including responsible, authentic)
3. Positive (including problem-solving, pragmatic)
4. Engaging (including adaptable, inclusive, holistic)
5. Daring (including courageous, innovative, game-changing)

Better Cotton is committed to creating a diverse environment and is proud to be an equal opportunity employer with a strong commitment to good practice and transparency in the management of natural, human, and financial resources.

We have a zero-tolerance approach to any attitudes or behaviours that put children or adults at risk of harm. Safeguarding incidents are acts of serious misconduct and are grounds for disciplinary action, up to and including, dismissal and referral to relevant authorities for criminal prosecution. Therefore, all offers of employment are subject to satisfactory references and appropriate screening checks.