Claims Handler - Legal Technical & Claims

Howden Group Holdings; London; On-site; GBP 25,000 - 45,000; Full time

Job description

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Are you ready to explore a career in insurance and work with some of the best minds in the industry? At Howden, we’re on a mission to do things differently. Our no-silo approach, credible team, and focus on innovation and execution mean our clients are at the heart of everything we do.

When you join Howden, you become part of a multifaceted and ambitious workplace culture that values teamwork, ownership, and shared success. Your contributions will directly impact our mission to be the global partner of choice in insurance and strategic advisory.

The Role

This role offers structured training and daily support to develop your legal and insurance skill set, enhance your understanding of the insurance market, and provide tailored training to improve your client skills and commercial awareness.

We’re looking for someone to help manage Professional Indemnity, Directors & Officers and Crime insurance claims for Financial Institution clients (including banks, asset managers and insurance companies). You’ll act as a key point of contact for clients and insurers, working to support policyholders through the claims process. Your role will involve providing advice, resolving queries, and ensuring claims are handled smoothly and efficiently.

What You’ll Be Doing

1. Work closely with clients, insurers, and brokers to handle sophisticated claims for large financial institutions, providing updates and answering questions.
2. Handle your own claims and assist others on more sophisticated matters for nominated clients.
3. Prepare substantive notifications to insurers, own the flow of information, and take a strategic approach to claims resolution to achieve the best possible outcome for our clients.
4. Set up new claims in our systems, ensuring all information is accurate and well-organized.
5. Prepare and review communications to help clients make informed decisions.
6. Investigate issues that arise during the claims process and resolve them quickly.
7. Build and maintain positive relationships with clients and other stakeholders, attending meetings as needed.
8. Support projects and collaborate with colleagues to deliver results that benefit our clients.

Who We’re Looking For

1. Commitment to learning the insurance and claims industry.
2. Strong interpersonal skills, including written, verbal, and face-to-face interactions.
3. Strong communication skills, confident in explaining sophisticated matters clearly and simply.
4. A collaborative mentality with the ability to work optimally as part of a team.
5. Excellent organisation and attention to detail to handle sophisticated tasks.
6. Resilience under pressure and the ability to meet deadlines.
7. Proactive and confident in solving problems and taking the initiative.
8. Ability to develop balanced long-term relationships both internally and externally.
9. A strong drive with a commercial mindset.

Qualifications and Experience

1. No experience required; full training will be delivered.
2. A degree in any legal subject.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

1. Our successes have all come from someone brave enough to try something new.
2. We support each other in the small everyday moments and the bigger challenges.
3. We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent