Claims Handler

hireful; Retford; Hybrid; GBP 25,000 - 35,000; Full time

Job description

Claims Handler

Join our dynamic and collaborative Claims team as a Claims Handler!

This is a hybrid role with 3 days in the office and 2 WFH.

We are on the lookout for skilled and seasoned experts responsible for handling Insurance Claims with our Haulage and Motor Trade clients. This role is very customer focused, requiring you to utilise your previous experience and knowledge of Claims Handling to provide a professional and excellent claims service to our clients from first notification to settlement.

You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

You will be joining a very friendly, busy and collaborative team where there will be plenty of opportunities to get involved in exciting projects.

Responsibilities:

1. Managing Commercial Claims ensuring service standards are met and/or exceeded
2. Keeping an efficient diary system for all claims, ensuring claims are chased as required
3. Developing and maintaining a full understanding of Acturis
4. Providing the broking department and clients with claims information and reports as required
5. Ensuring complex claims are handled as per the group procedures
6. Acknowledging all new claims to both clients and insurers and keeping clients informed, ensuring the best outcome on each claim
7. Producing claims MI/claims reports when required
8. Attending client meetings and presenting claims information when required
9. Undertaking any other duties as requested by management on an ad-hoc basis
10. Ensuring personal CPD is managed and kept up to date by keeping skills and knowledge current

Experience:

1. Robust Claims Handling experience and full understanding of insurance claims procedures
2. Passionate about the delivery of exceptional customer service experience
3. Acturis system knowledge (desirable not essential), proficient in MS Excel, MS Word, and Outlook
4. Cert CII, or working towards this or keen to undertake the qualification in the future
5. Highly organised with great time management
6. Positive ‘can do attitude’ and a natural problem solver, multi-tasker, with a high level of attention to detail
7. Excellent communication skills both verbally and written

Further Information:

As well as a competitive salary, we offer the following benefits:

1. Hybrid working with 3 days in the office and 2 days WFH
2. Competitive holiday allowance with the annual option to buy additional days
3. Death in Service benefit of x4 salary
4. Company pension scheme
5. Parking at the office
6. Enhanced maternity and paternity leave packages
7. A flexible benefits package which allows you to add additional benefits to your overall package
8. Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
9. Referral schemes
10. Discounted rates on PIB products
11. Comprehensive learning & development framework, including professional study options and apprenticeships available to all employees
12. Support for fundraising with grants from PIB Group towards your chosen charity
13. Commitment to improving environmental impact in a responsible way

Why Work For Us?

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-220 114