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Claims Handler
Adjusting Appointments Limited
Reading
Hybrid
GBP 30,000
Full time
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Job summary
An established industry player seeks an experienced Claims Handler to join their growing team. In this role, you will deliver exceptional customer service while managing insurance claims from initiation to resolution. Your expertise in understanding policy wordings and your strong communication skills will help ensure client satisfaction. This position offers the flexibility of remote work, alongside the opportunity to attend the local office for training and team meetings. Join a reputable firm that values your contributions and offers a supportive environment for professional growth.
Benefits
Qualifications
- Experience in handling insurance property claims from start to finish.
- Excellent communication and time management skills are essential.
Responsibilities
- Provide first-class customer service and manage claims effectively.
- Act as a point of contact for client queries and resolve issues.
Skills
Education
Tools
Job description
An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.
- Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
- Act as a point of contact for client/customer queries and own issues through to their satisfactory conclusion.
- Experienced in handling Insurance property claims from cradle to grave.
- Experienced in understanding various Insurer Policy wordings to establish validity.
- Excellent communication skills, both verbal and written.
- Good time management/organisation skills with diary management experience.
- Able to work in a pressured environment handling volume calls while remaining calm and providing a quality claims journey experience.
- IT literate and able to utilise multiple systems.
- Able to travel to the local office for training/induction or as required for team meetings.
- Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable).
Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.
- Annual basic salary up to £30,000 per annum.
- Contributory pension.
- Performance related bonus.
- Flexi benefits.
- Voluntary benefits schemes.
- Birthday holiday.
- Share purchase scheme.
Mid-Senior level
Full-time
Finance and Sales
Insurance
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