Claims Handler

National center for contemporary art, Moscow; Norwich; Hybrid; GBP 25,000 - 35,000; Full time

Job description

One Broker (part of the Jensten Group) are looking for a Claims Handler to join our Norwich office.

Working alongside a wider team of 21 Claims Technicians, this role will focus on managing Goods In Transit Claims. It's a great opportunity for someone who wants to utilise and continue to develop their insurance Claims knowledge as part of a successful Commercial Broker.

A blend of office and home working will be available on completion of probation.

Some Key Objectives & Responsibilities Will Include:

• Recording new and managing existing clients' Goods In Transit claims
• Liaising and negotiating with insurers, clients, and adjusters regarding the progress of the claims
• Providing suitable advice in relation to policy cover and immediate and ongoing post-loss action
• Advising clients on how to handle small claims themselves where these fall within the policy excess
• Preparing claims reports for Account Handler or Executives for discussion at mid-term and annual reviews with clients
• Attending claims meetings if/when required
• Maintaining an effective diary system
• Providing claims statistics and information to management as and when required

About You:

To join us as a Claims Handler, you will need to have prior insurance claims experience, excellent client servicing skills, and good attention to detail.

You’ll Also Be Or Have:

• Excellent communication and organisational skills
• Good IT skills
• The desire to work towards CII qualifications (not essential)

Rewards & Benefits:

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and team bonus scheme
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits - A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work - amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme - up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property, and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes, and classic cars.

Launched in 2018, Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition, we now place over £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition, and expertise to stand out, but the people, culture, and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.