Claims Handler

Job Title: Claims Handler

Salary: £23,000 (Full-Time, Permanent, 35 hours)

Location: Liverpool City Centre (Office based)

Shifts: Flexibility to work between 9am and 8pm, 1 in 4 Saturdays required

Start Date: ASAP

Are you experienced in call handling, passionate about customer service, and interested in financial claims? We're hiring Call Centre Advisors to join our growing team in a fast-paced legal firm at our Liverpool City Centre head office.

In this role, you'll assist customers who want to make claims regarding undisclosed payments made by lenders to brokers or agents when arranging loans or finance agreements. You'll take initial case details, conduct standard client checks, and provide clear, professional guidance throughout the process.

What You'll Do:

• Handle inbound calls from customers looking to make a claim
• Gather key details and carry out verification checks
• Provide clear information on claims eligibility and next steps
• Review multiple financial documents, extract and record information
• Carry out risk assessments based on criteria
• Identify case types and determine the most beneficial one
• Obtain missing information and liaise with clients for assessments
• Instruct assessment reports (minimal involvement)
• Review assessment reports against criteria

What We're Looking For:

• Previous experience in a call centre or customer service role
• Strong communication skills with a professional, empathetic approach
• Attention to detail when gathering and recording client information
• Familiarity with financial services or claims handling (a plus)
• Good attention to detail, especially with small print
• Ability to confidently speak with clients and extract necessary information
• Capability to handle multiple large documents
• Quick learner with basic maths proficiency
• Experience in financial claim onboarding (preferred but not essential)
• Strong team player with initiative

Why Join Us?

• Christmas closure & birthdays off
• "Personal Time" for external appointments
• Employee Assistance Programme
• Staff Referral Bonus
• Reduced parking fees

This is an exciting opportunity to join a new department within a thriving legal firm. If you're looking for a rewarding role where you can make a difference, apply now!