Claims Handler

Join our dynamic and collaborative Claims team as a Motor Claims Handler!

The Role
We are on the lookout for skilled and seasoned experts to join our fast-paced Motor Claims team, where you will take responsibility for handling a portfolio of Motor Claims from first notification to settlement.

You will put the customer at the heart of everything you do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations and business policies & procedures.

This is an excellent opportunity if you have Motor Claims experience and are looking to progress your personal development and seek a more collaborative working environment. You will also be working for a company that boasts a very people-centric culture.

Responsibilities:
As a Claims Handler, you will:

• Manage Motor Claims ensuring service standards are met and/or exceeded.
• Keep an efficient diary system for all claims, ensuring claims are chased as required.
• Develop and maintain a full understanding of Acturis.
• Provide the broking department and clients with claims information and reports as required.
• Ensure complex claims are handled as per the group procedures.
• Acknowledge all new claims to both clients and insurers and keep clients informed, ensuring the best outcome on each claim.
• Produce claims MI/claims reports when required.
• Attend client meetings and present claims information when required.
• Undertake any other duties as requested by management on an ad-hoc basis.
• Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.

Experience:
To excel in this role, you’ll need:

• Robust Commercial Motor Insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.
• A passion for delivering exceptional customer service experience, applying TCF and KYC methodologies.
• Acturis system knowledge (desirable not essential), and proficiency in MS Excel, MS Word, and Outlook.
• Cert CII, or working towards this or keen to undertake the qualification in the future.
• Strong organizational skills and excellent time management.
• Excellent communication skills, both verbal and written.

Further Information:
As well as a competitive salary, we offer the following benefits:

• Hybrid working with 3 days in the office and 2 days WFH.
• Competitive holiday allowance with the annual option to buy additional days.
• Death in Service benefit of x4 salary.
• Company pension scheme.
• Parking at the office.
• Enhanced maternity and paternity leave packages.
• A flexible benefits package which allows you to add additional benefits to your overall package.
• Discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and more.
• Referral schemes.
• Discounted rates on PIB products.
• A comprehensive employee benefits and welfare package to support financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, and more.
• Discounts including a kids pass – giving you discounts to over 4500 attractions and activities.
• Comprehensive learning & development framework, including professional study options and apprenticeships.
• Support for fundraising where you can apply for grants from PIB Group towards your chosen charity.
• Commitment to improving environmental impact responsibly.

Why Work For Us?
We are proud of our success and growth and have been recognized for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organization, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will discuss how that would meet both your flexible working needs and those of the business and role you are applying for.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, color, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

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