Claims Handler

Adjusting Appointments Limited; Leeds; Hybrid; GBP 25,000 - 30,000; Full time

Job description

Job Description

An expanding Loss Adjusting Division of a Major Claims Management business seeks to appoint an experienced Property Claims Handler to join a growing team providing an award-winning Customer Service to their Property Insurance Policyholders.

You will be working in a fast-paced environment and be part of a friendly team who are driven and motivated, if you are a good listener, enthusiastic and genuinely want career progression this is an excellent opportunity for you.

Duties:

• Manage the claims process with a customer focus
• Be at the forefront by liaising with policyholders who would like to make a claim for property damage (Buildings and Contents) resulting from all general perils (fire, flood, storm, escape of water, accidental damage, theft etc.)
• End to end handling of claims domestic & commercial policies within defined delegated authority limits and processes
• Act as the Insurer, taking incoming first notification of losses direct from the customer
• Validating policy cover
• Triage customers claims for validation and proactively manage the customer journey throughout the claims lifecycle
• Negotiate settlements
• The role is fast-paced, telephone biased where you will support the wider physical and virtual teams

Key responsibilities:

• Register all new claims accurately
• Proactively manage a caseload of losses, setting customer expectations
• Assist with enquiries, liaising both verbally and written
• Work closely with the team, providing support/assistance when required
• Work to achieve all KPI's and deliver a first-class service
• Manage complaints
• Undertake Virtual desktop assessments and assist with building schedules of repair, using repairs strategy.
• Identification of Fraud and Recoveries

About You:

• Enjoy working in a fast-paced environment
• A team player who is a good listener, empathetic and good at turning negative situations into positives
• Property Claims Handling experience (Buildings & Contents)
• Excellent knowledge, experience of understanding and being able to interpret policy wordings for a number of different Insurance companies
• Exceptional communication skills, both verbal and written
• Thrive in a customer focused targeted environment
• Be supportive and proactive
• Always looking to progress and develop your skills

Salary & Benefits:

• Salary upto £30,000
• 25 days holiday plus bank holidays alongside a host of fantastic flexible benefits
• Full time - Monday to Friday - 37.5-hour week.
• Homeworking/remote will be considered.