Claims Handler

Bike Builders Bible Inc; Carlisle; On-site; GBP 24,000 - 36,000; Full time

Job description

My client is seeking a detail-oriented and customer-focused Insurance Claims Handler to join an existing dynamic team.

In this role, you will be responsible for managing your allocation of insurance claims efficiently, ensuring excellent customer service, and maintaining accurate records.

You will handle incoming calls, update clients on claim progress, and ensure all case files are maintained in accordance with company procedures.

If you are passionate about providing good customer service and have great attention to detail, we want to hear from you.

Key Responsibilities

1. Answer incoming calls from customers, providing professional and empathetic support.
2. Maintain strong client relationships by keeping them informed on the progress of their claims and handling new instructions via phone and email.
3. Accurately log and update comprehensive claim details.
4. Upload jobs and case files to the internal systems while ensuring compliance with office procedures.
5. Plan and coordinate routes for claims handling nationwide.
6. Regularly update and maintain client portals to ensure real-time access to claim statuses.
7. Liaise with internal departments, insurance companies and loss adjusters to ensure efficient claim resolution.
8. Manage client files and contracts with meticulous attention to detail, ensuring smooth operations.
9. Handle any queries or escalations professionally and in a timely manner.

Skills & Experience Required

1. Previous experience in an insurance, customer service, or claims handling role is preferred.
2. Strong communication skills, both verbal and written.
3. Excellent organisational skills and attention to detail.
4. Accurately entering data into Excel spreadsheets and ensuring data integrity through validation techniques.
5. Identified and resolved discrepancies in financial records, demonstrating a high level of accuracy.
6. Organising data in a clear and logical manner, using formatting tools to enhance readability and analysis.
7. Ability to manage multiple tasks effectively in a fast-paced environment.
8. Proficiency in Microsoft Office and database management.
9. Problem-solving mindset with the ability to handle difficult situations with empathy and professionalism.

Level 3 qualification or equivalent in insurance would be advantageous.

This is an office-based role working Monday to Friday 8.30am - 5.00pm.