Claims Handler

Department: Claims Management

Location: Bolton

Description

At Davies people are at the heart of all we do, our values state that we succeed together, and it is this, that makes the business a great place to work!

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you'll be the first point of telephone contact for our customers. So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

1. Take phone claims reported by drivers
2. Enter email notification of claims onto Davies/Client claims system
3. Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems.
4. Work with Davies engineering team to ensure the claim is progressing
5. Ensure high level of customer service delivered by phone and email correspondence
6. Comply with set client service levels
7. Ensure quality service standards and productivity levels are maintained to a high standard
8. Work to set targets on the daily management of the diary system alongside ensure working to the daily required handling of inbound calls
9. Undertake appropriate additional tasks provided by the Team Leader

Knowledge and Abilities:

1. Minimum customer services experience
2. Desired but not essential – motor claims experience
3. Excellent attention to detail
4. Strong customer services skills
5. Strong organisational skills
6. The ability to manage own volume workload via task management
7. The ability to work as a team and independently

Benefits

Career & Purpose

1. Davies Innovation Lab
2. Leadership training programme
3. Funding for professional qualifications
4. Thrive at Davies; learning opportunities

Environmental & Social

1. The Davies Foundation
2. Local charity funding
3. Pennies To Heaven
4. Employee Resource Groups
5. Employee volunteering programme

Financial Health

1. Pension, 5% employee and 5% employer contribution
2. My Choices at Davies provides; High Street discounts and Financial wellbeing hub
3. Life assurance: x4
4. Refer a Friend
5. Cycle to Work Scheme
6. Lease car salary sacrifice
7. Davies Incentive Plan
8. Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

1. Wellbeing centre; move, munch, money & mind focus
2. Discounts with 100's of UK retailers
3. EAP; 24/7 confidential helpline
4. 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
5. Flexible working; hybrid, work from home or join a collaborative office space
6. Dress for your day
7. Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
8. Flexible benefits include; holiday purchase plan and an opportunity to purchase health cash plan and BUPA dental plan