Claims Development Consultant

Employer: NFU Mutual

Location: Stratford-upon-Avon

Salary: Up to £55,000 + 17.5% annual bonus + benefits package

Closing date: 23 Jan 2025

Claims Development Consultant

This is a brand-new role, giving you the unique chance to shape and influence the future of claims management within the Wholesale Broking and Outplacement Services team.

Opportunity to create the service delivery framework for claims.

Hybrid working with 2 days per week in Stratford upon Avon.

About the role

Just over 90 people work with us here in Wholesale Broking and Outplacement Services and, it's fair to say, our remit is a varied and very important one.

As a team, our goal is simple - NIS help our Agency Network to win and retain more customers by broking into the wider insurance market to support a specific need in their insurance programme. There are plenty of growth opportunities and more chances for progression within this team as you will be joining during a period of progressive change, where the business is set to almost double in size in the next five years. You can grow with us and contribute to it, which is an exciting opportunity to be a part of.

In this brand-new role as a Claims Development Consultant, you'll be at the forefront of delivering operational excellence within the NIS.

You'll collaborate with third-party suppliers, insurers, and Agents to implement and maintain best practices, ensuring efficient claims administration and oversight of large losses. Your efforts will be crucial in delivering a high-quality customer and Agent experience.

You'll build and nurture effective working relationships, provide essential claims information to insurers, and drive process improvements. Additionally, you'll lead and mentor your team, handle complex claims issues, and offer performance insights to ensure exceptional service and compliance with regulatory requirements.

This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook.

About you

You'll have extensive experience in claims handling, demonstrating a deep understanding of the intricacies involved in managing and resolving claims efficiently.

Your background includes leading a claims team in a customer-focused and performance-driven environment, where you have successfully driven high standards and achieved excellent results.

You are adept at producing management information (MI) related to customer and claims performance, using your analytical skills to provide valuable insights and drive improvements.

Your ability to offer technical guidance and support to colleagues and stakeholders ensures that best practices are followed, and your data analysis experience allows you to interpret complex information to inform decision-making and strategy.

As well as the above, we are looking for:

• A keen eye for detail, ensuring accuracy and thoroughness in all aspects of your work.
• Dedication to meeting the needs and expectations of customers, delivering high-quality service and support.
• Strong communication skills, enabling you to convey information clearly and persuasively to various stakeholders.
• Confidence in making informed decisions, balancing risks and benefits to achieve the best outcomes.
• Ability to build and maintain relationships with stakeholders, ensuring their needs and concerns are addressed.
• Ability to identify issues and develop effective solutions, demonstrating resourcefulness and creativity in overcoming challenges.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Salary up to £55k dependant upon experience
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

Apply now

Stratford-upon-Avon
Tiddington Road
Stratford-upon-Avon
Warwickshire
CV37 7BJ