Claims Broker/ Technician

Location: Hybrid – 3 days in London office

PURPOSE OF ROLE

Lawes are working alongside a leading insurance firm who are seeking a skilled Claims Broker/Technician to join their dynamic team. This is an excellent opportunity to join a well-established company and advance your career in claims handling.

You will provide exceptional claims support to non-marine clients, with a strong emphasis on the Latin American market.

RESPONSIBILITIES

• Process claims and prepare them for presentation to Underwriters
• Broker claims to the market, ensuring the best possible outcomes
• Maintain accurate financial records and produce claims reports
• Handle claims within designated authority limits and oversee payments
• Build and maintain strong relationships with clients, TPAs, insurers, and internal teams
• Ensure full compliance with company systems, policies, and procedures

DAY TO DAY

• In this role, you will be responsible for end-to-end claims processing, broking claims to the market, managing financial records, and ensuring compliance with internal procedures
• You will also play a key role in maintaining strong client and insurer relationships, ensuring smooth claim resolution

SKILLS

• Strong interpersonal and communication skills
• Highly organised with the ability to work independently
• Experience following and maintaining structured systems and procedures
• Ability to prioritise tasks, manage deadlines, and work efficiently under pressure

EXPERIENCE

• Minimum of 2 years’ experience in a similar claims role
• Knowledge of Latin American claims is an advantage
• Familiarity with London Market systems (ECF, IMR) is beneficial
• Commitment to ongoing professional development in insurance