Claims Advisor

Location: Salisbury – SP1

Type of work: Office – Full time

About Us

At Tedaisy Insurance Group, a leading Insurtech company specialising in pet insurance; we are a trusted partner for thousands of dog and cat owners across the UK. We are passionate about pet well-being and pride ourselves on delivering outstanding customer experiences. As a company, we are ambitious, passionate and brave, always striving to improve.

If you share our drive to make a real difference, we’d love to hear from you.

About The Role

We’re looking for a compassionate and skilled communicator to join our Claims Team as a Claims Advisor. This role goes beyond traditional customer service; it requires a deep understanding of people and the ability to navigate sensitive conversations with professionalism and care.

You will be responsible for delivering claim decisions to policyholders—sometimes delivering difficult news—but always with clarity, respect, and empathy. This is a fast-paced role where emotional intelligence and resilience are key, as you support customers during challenging moments while upholding our commitment to transparency and fairness.

What You’ll Do

• Communicate declined claim outcomes with confidence, empathy, and professionalism.
• Break down complex claim decisions in a way that is easy to understand and supportive.
• Act as a bridge between policyholders and assessors, ensuring a smooth and transparent claims process.
• Maintain detailed and accurate records while contributing to process improvements.
• Work effectively under pressure and meet deadlines without compromising on quality or customer care.
  
  

What We’re Looking For

• Empathy & Emotional Intelligence – You understand the importance of delivering sensitive information with compassion and care. You can read the room, adapt your tone, and provide reassurance, even in difficult conversations.
• Exceptional Communication Skills – You’re confident in both verbal and written communication, able to explain complex matters clearly and concisely.
• Professional Maturity & Resilience – You can navigate high-pressure situations with composure and confidence, maintaining professionalism at all times.
• Customer-Facing Experience – Ideally, you have worked in a role that required you to handle sensitive conversations, complaints, or decision explanations.
• Ability to Work Under Pressure – You thrive in a fast-paced environment where deadlines matter.
• A Long-Term Mindset – You’re looking for a role where you can grow, develop, and contribute to continuous improvement.
  
  

If you’re someone who truly understands the impact of delivering difficult messages with care and professionalism, this could be the perfect role for you. Join us in making a difference for pet owners across the UK.