Claims Adjuster - Professional Indemnity & Liability

ERGO Group AG; London; On-site; GBP 35,000 - 65,000; Full time

Job description

Claims Adjuster - Professional Indemnity & Liability

Company
Great Lakes Insurance SE
Location
London, United Kingdom

About Great Lakes Insurance SE:

As specialty provider of primary insurance services in the UK, Great Lakes London Branch (“GLLB”) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group.

Great Lakes Insurance UK Limited (“GLLS”), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of agency insurance business in the UK in the post-Brexit world.

About the role:

As a member of the overall Munich Re Claims community, you will actively assist in implementing the Future Global Claims set-up and advance the Munich Re Claims Ambition 2025.

Key Responsibilities:

• Verify and settle Professional Indemnity and Liability claims
• Investigate and negotiate claims as required
• Positively influence the handling and settlement of claims on both direct and reinsurance portfolios
• Check case reserves and ensure adequate provision is made for outstanding liabilities
• Conduct client visits, audit and due diligence where required
• Identify and analyse legal, political and market developments and report those developments to relevant stakeholders
• Provide feedback to underwriters from a claims perspective
• Build and maintain reputation as technical experts and market leaders on casualty claims related issues
• Provide support and assistance to the Deputy Claims Manager and Senior Claims Management
• Provide technical and operational support
• Liaise with Munich Re on contractual claims related issues
• Provide regular updates on material developments to the Claims Management

Key Skills & Experience:

• Relevant claims experience in Professional Indemnity
• Knowledge/experience of Liability claims an advantage
• Able to analyse and set reserves
• Able to manage and organise a caseload of work independently
• Can work effectively as a member of a team and provide support to colleagues
• Able to build and maintain professional relationships
• Proficient in Microsoft Office
• Good knowledge of insurance and reinsurance
• Good knowledge of the ECF system

General Duties and Tasks:

• Handle claims in line with set authorities, operating standings and procedures
• Use the market and internal systems to process claims advices and settlements on a timely basis
• Support clients in the handling of high value or contentious claims
• Investigate and negotiate settlement of claims, liaising with co-insurers and experts
• Provide general oversight and control of primary insurance partners
• Conduct client meetings to discuss and influence the direction of large or contentious cases
• Assess and calculate case reserves
• Attend conferences with Counsel, trials and mediations as appropriate
• Be part of the audit and due diligence team and contribute towards findings
• Provide underwriters with feedback from a claims perspective
• Represent and advance the interests of the Company at market meetings
• Cooperate with MR claims colleagues in furthering Claims goals

Regulatory & Conduct Requirements:

In addition to the responsibilities set out above, the Claims Adjuster role/function will also become responsible for:

• Ensuring compliance with Insurance Distribution Directive
• Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!