Claims Adjuster - Motor

XL CATLIN; Ipswich; Hybrid; GBP 30,000 - 50,000

Job description

Job Description - Claims Adjuster - Motor (AXA10077D20250307)

Job Number:

AXA10077D20250307

DISCOVER your opportunity

This role will close to applications on 18th April 2025.

At AXA XL, our claims division is at the very heart of our insurance organisation. We look for innovative and creative individuals to join our experienced and professional colleagues, who strive to challenge and continually look at how to improve the way we do things, taking ownership and leading their own development and career opportunities. We offer flexibility with our smart working initiative, combining working from home and from our Ipswich office, or attending our London office from time to time. Our claims culture fosters collaboration, customer service, and colleague development – it is energising; no two claims are exactly the same!

As the clients and customers we look after vary from individual claimants to companies at the largest end of the market, no two days are the same. You could be liaising with Underwriters to review policy T&Cs or providing an update on a large loss at the beginning of the week, then working alongside our Finance teams as part of a claims settlement process, finishing the week with a meeting with Brokers or Customers to bring to life the claims journey on a new business pitch. You’ll achieve this by using the knowledge and skills you will learn through your development journey, supported by experienced team members and a structured training plan around the different claims systems and processes in place.

At AXA XL, it is our Claims team which sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement – all part of the dynamism that exists throughout our claims team.

As a Claims Adjuster, you will play a critical role in the Motor claims team by managing and resolving claims for our customers. You will work closely with your manager and coordinate with fellow claims handlers to bring claims to a resolution.

This is a great opportunity where you will play a key role in the Motor claims team by managing and resolving claims for our diverse corporate client base. The team deals with all aspects of the claim, so you’ll have lots of variety and the opportunity to broaden horizons. You’ll be part of a supportive team who all share a passion and excellence for claims handling and customer service.

You will be based in our Ipswich office; however, we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office.

What will your essential responsibilities include?

1. Proficient in the handling of all aspects of claims within job holder’s authority to good technical standards and quality including:
2. Legal and policy liability assessment.
3. Negotiation, settlement, and defence including litigation management.
4. Efficient handling of claims above job holder’s personal authority under referral system.
5. Provide a quality claims service including effective handling of claims and compliance with required service standards.
6. Maintain and build on existing customer relationships and encourage business retention through contacts with clients and brokers in respect of day-to-day claims handling.
7. Receiving claims notifications, assessing estimates, and negotiating claims up to and including settlement within personal authority.
8. Consider Third Party liabilities, detecting fraud, and taking correct action to preserve and maximise recoveries.

We are looking for someone who has these abilities and skills:

1. Previous experience in handling motor claims, to include first notification of loss, accidental damage, third party property damage, and third party credit hire claims.
2. An understanding of how the Claims function operates, including the lifecycle of the claim.
3. A good awareness of the legal process including litigation.
4. Experience in controlling loss adjusters, solicitors, and experts in connection with day-to-day claims handling.
5. Ability to operate to tight deadlines in a pressured environment.
6. Inquisitive mindset with excellent problem solving skills.
7. Possess good telephone, written, and verbal communication skills.
8. Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both AXA XL and the insured.
9. Delivering prompt, fair, innovative, and accurate claims service enhancing strong broker and client relationships.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don’t just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability, and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements.
• Enhanced family-friendly leave benefits.
• Named to the Diversity Best Practices Index.
• Signatory to the UK Women in Finance Charter.

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net-zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Location

Work Locations: GB-GB-Ipswich

Job Field: Claims

Schedule: Full-time

Job Type: Standard

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.