CL Ops Business Analyst II

The Hanover Insurance Group; Greater London; Hybrid; USD 45,000 - 75,000

Job description

CL Ops Business Analyst II Howell, MI, USA ● Worcester, MA, USA Req #18662 Wednesday, March 5, 2025

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey.

Our Commercial Lines Operations team is currently seeking a Business Analyst II in our Worcester, MA or Howell, MI locations. Position is eligible for Hybrid work arrangement. This is a full-time, exempt role.

POSITION OVERVIEW:

Incumbents serving in the Business Analysis job family are responsible for the collection, development, analysis, documentation, and communication of business needs and requirements. Throughout an assignment, Business Analysts may act like a liaison while they interface and work collaboratively with technology and business organizations. Business Analysts usually assess the needs of the assignment by directly interacting with management, leadership, technology, the business and the customer. Business Analysts are also expected to use their working understanding of information systems, business operations, and processes to analyze requirements, develop specifications, story-boarding and prototyping to facilitate the design of integrated solutions. Their knowledge of business analysis, business processes and project methodologies is applied to all of their assignments. Incumbents in this job family must have a solid understanding of their business partners existing business processes, the key drivers and measures of success for the business, and the short and long-term direction of the business and technology. They assess the needs of a business partner through direct interaction, and look for opportunities to develop and grow the business through effective use of technology. They take a broad perspective to determine how solutions will impact existing work processes and systems, and how to manage the integration. Incumbents must be innovative in identifying, proposing and executing solutions, negotiating requirements across multiple partners or departments, and must have an understanding of project scope management and prototyping. Business Analysts should have a high-level understanding of the overall IT architecture in order to understand the issues and implications of proposed system and hardware solutions.

BUSINESS ANALYST II PROJECT COMPLEXITY

• Performs work in support of several departments and/or lines of business or multiple products.
• Supports moderate to highly complex business and/or technical processes across multiple departments and/or lines of business.
• Serves as a project team member for projects of medium to large scope and primarily moderate to high complexity.
• Typically works independently and seeks out guidance when needed.
• Has an understanding of and an ability to apply knowledge of basic technical business systems.

IN THIS ROLE, YOU WILL:

• Provide technical expertise across business functions, understanding the relationship between the business and the data and technology that support the business or product.
• Responsible for the collection, analysis, documentation of multiple business and/or technical requirements which may include, but is not limited to: Participating in planning sessions with one or more business partners to improve one or more business processes or products within an organization.
• Generally involves using and improving information systems.
• Develop relationships with one or more business partners by demonstrating an in-depth knowledge of multiple business processes and technical systems capabilities, being proactive, and providing innovative solutions.
• Provide technical coaching and mentoring to less experienced team members.
• Apply Best Practices to technology solutions for areas of expertise.
• May recommend improvements to Best Practices procedures.
• Assess needs utilizing a structured requirements process to recommend business priorities and advising business partners on options, technical limitations, risks and costs vs. benefits.
• Participate and may lead requirements gathering sessions to identify and articulate needs/requirements i.e. JAD sessions, story-boarding. Recommending / modifying a structured requirements process for the business.
• Research, develop, document, recommend and communicate requirements gathered through various techniques i.e. JAD and story-boarding for the design and implementation of solutions.
• Utilize system integration tools to build workflows.
• Participate in prototype development.
• Document and prepare requirements for creation of specifications.
• Participate and may be accountable for a portion of a project plan from requirements phases through design, testing, implementation and maintenance.
• Develop and execute test/use cases and validate results during all phases of testing.
• Understand the environment, conditions and criteria under which test case automation should occur.
• Identify and recommend improvements when appropriate.
• Actively participate, sometimes facilitate/leads project meetings.
• May develop and execute reports based on complex business requirements by extracting data from a business application or information system and validating results.
• May analyze and provide production support for more complex or escalated issues. - Partners with technology development to provide a solution.
• Seek guidance from more experienced resources when needed.
• May provide support through the warranty period.

WHAT YOU NEED TO APPLY:

• Typically requires three to six years of relevant technical or business work experience.
• Requires solid knowledge of business operations, requirements processing, business modeling concepts, information systems and project life-cycle knowledge.
• Knowledge of Industry Business Analysis Best Practices preferred.
• Bachelor’s degree in related field and/or certification, specialized training or equivalent work experience.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods of time.
• Ability to travel as necessary.

This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: [e-mail] and include the link of the job posting in which you are interested.

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• Pay Type Salary

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