CityFibre Field Manager

Kelly Rail; United Kingdom; On-site; GBP 30,000 - 60,000; Full time

Job description

Kelly Group is on the lookout for top-tier talent, and we have an exciting opportunity for an experienced Team Manager to join our growing organisation.

In this role, you’ll take the lead on our CityFibre contract, managing and motivating a team of skilled installation technicians.

Responsibilities:

1. To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.
2. To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.
3. To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.
4. Provide a customer focused, regionally aware unit concentrating on field excellence and industry obligation.

Scope and Scale:

1. Responsible for company fleet, plant, equipment and tooling through daily / weekly / monthly inspections, and the documentation of the aforementioned.
2. Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.
3. Responsible for ensuring all Health, Safety & Environmental procedures are adhered to, along with client Standard Operating Procedure (SOP), Kelly Group policies and any other statutory or moral obligation.
4. Responsible for ensuring the professional image of client and the Kelly Group is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.
5. Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.

You will have the following qualifications and be able to prove experience and competence:

1. Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.
2. Broad knowledge of Client Standard Operating Procedures, and both lawful and the Kelly Group Health & Safety policy.
3. Previous management / leadership experience, with proven people management skills.
4. Approachable, understanding and able to communicate at all levels in a concise and professional manner.
5. A team player, with the ability to take risk and responsibility for individual and team actions.
6. Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation.
7. Understanding of self, and ability to motivate both team and individuals in order to ensure productivity, personal and personnel development and customer satisfaction.
8. Must possess the ability to drive change, and a positive attitude in any circumstance.
9. An enthusiastic, positive and proactive decision maker.
10. 12 months driving experience on a full UK driving license.

What’s on offer for successful candidates?

1. Competitive PAYE Salary.
2. 20 days’ holiday plus statutory bank holidays.
3. Company Pension scheme.
4. Cycle to work scheme.
5. Fully expensed and maintained company vehicle.
6. Excellent career progression opportunities.

About the Kelly Group:

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of 4000+, 40+ national operational centres, 4 training hubs and a fleet of over 3000 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.

The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.