CHS Administrative Assistant

Provide Community; Colchester; On-site; GBP 25,000; Full time

Job description

Main area Administration Grade Band 2 Contract Fixed term: 12 months (Monday to Friday | 9am - 5pm) Hours

• Full time
• Part time

37.5 hours per week (Monday to Friday | 9am - 5pm) Job ref 828-PROVIDE3487

Employer Provide CIC Employer type NHS Site Provide HQ Town Colchester, Essex Salary £24,169 per annum Salary period Yearly Closing 21/04/2025 23:59

Job Overview

Working within the Community Home Support Service the postholder will be responsible for the day-to-day administrative support of the Community Home Support Team.

The role will include accurate data entry, supporting team members with project administration, supporting with events and liaising with service users, internal and external partners.

Main Duties & Responsibilities

• To provide administrative support to the Community Home Support Team.
• Registration and accurate entry of client data onto SystmOne.
• Dealing with emails and telephone enquiries in a prompt and professional manner and escalate those which require input from other colleagues.
• Supporting with administrative duties on all additional projects requested of the Community Home Support Team.
• Regular use of word, excel and service systems.
• Attend team meetings and events for the Community Home Support Service.
• Liaison with internal and external parties via emails, telephone and face to face.
• Maintain and input accurate data.
• Working as an effective member of the team to deliver the service which includes Key Performance Indicators.
• Work independently and as part of a team to ensure timescales are met.
• Any other function commensurate with competencies and job role, ensuring they are working within the Provide policies and procedures.

Person specificationQualifications

Essential criteria

• GCSE’s or equivalent qualifications, or equivalent work experience.

Knowledge

Essential criteria

• Demonstrable experience of either administrative, data entry and use of IT skills in a practical setting.
• Work related experience.
• Experience of working within a team and providing support to more than one person.
• Knowledge and understanding of confidentiality and of working with sensitive information.

Desirable criteria

• Experience of working in health/social care setting.
• Experience of working with SystmOne.

Skills

Essential criteria

• Excellent interpersonal and communication skills, oral, verbal, written and electronic.
• Customer services skills.
• Competent typing skills.
• Competent use of Microsoft Office – e.g. Word, Excel and Outlook.
• Ability to plan and prioritise own workload.
• Appropriate escalation of queries and concerns to the relevant member of staff.
• Ability to work under pressure and prioritise workload between urgent and routine tasks.
• Discretion and sensitivity when dealing with confidential information. Ability resolve queries etc competently and to escalate to team leader when necessary.
• Demonstrate problem solving ability to work on own initiative within the framework of standard processes / procedures.

Circumstances

Essential criteria

• The post holder may be required to travel to training events, meetings or to carry out duties of role.
• In line with the organisations agile working strategy, there may be requirements to work in spaces other than the listed base including from home.

Further Information

How will we contact you?

• All correspondence for this post will be by email or text messaging. Please register for text messages on your TRAC account. Applicants are advised to check their email accounts regularly to ensure that email filters are set to allow our mails.
• As we often have many applicants for jobs at Provide, we regret that we will only be able to contact those external applicants who are shortlisted for interview. Therefore if you have not heard from us within 2 weeks of the closing date, then please assume you have not been shortlisted for interview on this particular occasion. Internal candidates who are unsuccessful can seek feedback from the recruiting manager.
• If you wish to contact the Recruitment Team, please do this via [e-mail].
• If you wish to contact the Recruiting Manager about the vacancy/role or for feedback after interview, their details are provided within the advert.

Checking progress on your application?

To check progress on your application, please log into your TRAC account. We aim to keep you updated on the status of your application as soon as we can.

Closing Date

Provide reserves the right to close this vacancy at any time or bring forward the closing date should it have an overwhelming response. We therefore encourage an early application to ensure consideration for this post.

Professional UK clinical registration required for the role?

If we require you to hold UK professional clinical registration to undertake a role we appoint you to, Provide will pay for your registration during the first year of your employment.

COVID-19 Vaccination

Provide CIC continues to encourage all colleagues to ensure they have been double vaccinated and received a booster vaccination.

We recognise taking the vaccine provides the best defence against COVID 19 for our patients, service users, customers, fellow colleagues, and their families.

Anti Fraud

Our staff have been trained in 'Anti-Fraud' and will use technology to examine identity/immigration documents.

Disability

If you have a disability and need assistance or more time to complete your application or attending interview, please contact a member of the HR Services Team on 0300 3030 2661 or [e-mail].

Work Trials

Please check with your local Job Centre Plus to see if you are eligible for a Work Trial. If you are interested in trying this job first, please contact the HR Services team and we can help you make the arrangements with the Job Centre and the Recruiting Manager.

We are committed to equal opportunities, flexible working practices and the National Living Wage.

Successful Applicant

You will be required to bring all your documentation to your interview to show the recruiting manager and again at your pre-employment appointment with the Recruitment Co-Ordinators.

The information that you provide will be treated confidentially. If you fail to provide all of the information, Provide may not be able to fulfil our contractual obligations to you or may be prevented from complying with our legal obligations.