Chief of Staff to Chief Customer Officer

Job Title: Chief of Staff to the Chief Customer Officer

We are seeking an exceptional individual to serve as the Chief of Staff to our Chief Customer Officer. This is a critical role that will drive growth and customer satisfaction at Beam, the UK's leading social impact tech startup.

As a key member of our leadership team, you will be responsible for expanding our commercial and social footprint through strategic planning and execution. You will lead a high-performing team and collaborate with senior leaders to develop and implement customer growth strategies.

• Expand Beam's commercial and social footprint through software customer success and strategic account management
• Develop and execute customer growth strategies in collaboration with senior leaders
• Own and manage an experiment roadmap to enhance user engagement
• Cross-functionally ensure exceptional experience for partners and users

Key Qualifications:

• Experience in a quota-carrying leadership role (e.g., Head of Sales / Head of CS)
• Leadership experience in a high-growth VC-backed company
• Experience hiring top talent and implementing scalable processes

About Beam:

Beam is a dynamic team of over 150 working from our Shoreditch office and remotely. We have received numerous awards, including recognition from the Queen, and have been featured in major publications like The FT, BBC, and TechCrunch. Our investors include renowned entrepreneurs and founders.

Application Process:

1. Screening call with our Chief of Staff to the CEO
2. Practical exercise
3. In-person meeting with our Chief Customer Officer and Chief Operating Officer