Chief of Staff

Pinnacle Group are seeking an experienced Chief of Staff. The Chief of Staff will perform a central coordinating role for the senior leadership team on the company’s flagship contract, the National Accommodation Management Services (NAMS) contract, delivered through our Pinnacle Service Families (PSF) division. The contract provides housing management services to 49,000 homes and the military families who live in them on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

The Chief of Staff will be responsible for maintaining an overview of key priorities and deliverables across the team, ensuring that we consistently deliver intelligent solutions on time and to a high standard. You will be a strong and effective communicator with a point of view you’re prepared to share, a natural problem solver, and comfortable working at pace. You will have strong resonance with our vision, mission, and values, and a high degree of empathy with military families. Your positive solutions-focused approach will bring value and energy to the team.

This is a remote role that can be based anywhere; however, there will be frequent travel, particularly to Liverpool and London.

Key responsibilities:

• Work alongside the contract Senior Leadership Team (SLT) overseeing priorities, actions, and deliverables arising from client meetings as well as managing the team’s collective priorities.
• Support delivery of the operational improvement plan, including impact assessments, training, communications, and engagement.
• Develop strong business partnerships with other internal departments and our external partners.
• Retain a strong conceptual overview of the Future Defence Infrastructure Services vision and Pinnacle’s role in the contract structure, ensuring clarity on our responsibilities, as well as our families first commitment.
• Work with SLT colleagues to innovate and implement change, combining strategic and analytical perspectives with a pragmatic approach.
• Bring a new perspective to initiatives, challenge the status quo, and identify opportunities to do things better/cheaper/faster.

Person Specification:

• Highly effective communication skills, conveying key messages in a clear, precise, and structured way, speaking and presenting with authority and conviction.
• Excellent analytical skills and good judgement, quickly understanding and interpreting complex issues and problems, coming up with sound and rational responses.
• Highly skilled in working at both detail and bigger picture levels.
• Values-led alongside a high degree of empathy with military families.
• A self-starter, with the ability to engage and motivate both internal and external stakeholders at all levels.
• Experience of identifying opportunities, developing solutions, and prioritising delivery to maximise business benefit.
• Experience in delivering end-to-end change from inception through to adoption.

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, ranging from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Electric Vehicle Scheme
• Company Bonus