Chief Client Director (CPG Market Research)

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Job Description

The role...

Ipsos is recruiting for a Chief Client Director to play a key role in our best in class commercial team, with a genuine passion about understanding our client's businesses and wanting to help us grow our relationships with them.

We are seeking a commercially minded person who strives for and drives growth with a strong background and track record in Market Research across a broad range of offerings.

The Client Organisation is a valued team within Ipsos. It was created in 2016 and was formalised as the Global Client Organisation (GCO) & Local Client Organisation (LCO) as part of 'Total Understanding' in 2018. The purpose of the Client Organisation is to build and maintain long-term, sustainable relationships with our most important clients, both at global and local levels and to ensure those relationships are future proofed to drive growth.

What will I be doing?

The CCD operates at a GLOBAL LEVEL, leading the overall relationship with Ipsos Global Partnering (IGP) and Growth Booster (GB) clients.

This is a senior, high-profile and strategic role within Ipsos bringing clients into the heart of our business. You will bring the best of Ipsos' services to deliver against clients' needs with impact. This role will give you the opportunity to become a trusted partner primarily responsible for driving sustainable, profitable growth. You will form part of a highly specialised team, commercial leaders who influence teams, are dedicated to a select IGP and/or GB clients and have +1 assignment(s) at global level (e.g. SL ambassador, sector champion).

Responsibilities:

CLIENT CENTRICITY AND STRONG RELATIONSHIPS

Drive Client Impact

1. Define, measure and capture how clients are using the insight we provide and the impact on their business. Share Client Impact Stories to inspire teams and clients.
2. Support teams to create value through impactful deliverables that drive client action by regularly sharing Client Impact Stories to inspire teams to ask clients deeper questions on activation and resulting business impact.

Voice of the Client (externally & internally), best of Ipsos to clients

1. Be predictive of client needs by being the eyes and ears of Ipsos with clients, competitors, sectors and market dynamics.
2. Represent Ipsos at client & Industry events with thought leadership. Be well networked.
3. Constantly scan for competitive intelligence. Regularly share information to map programs, qualify them and target the best opportunities.
4. Leverage sector activation from the sector champions and wider Ipsos community knowledge to bring a deeper understanding our clients' needs.
5. Collaborate with Service Lines, as a CCD through the Ambassador program and as CCO through the market SL leaders to drive the client voice and market needs to help shape our offer and collaboration.

Creation of Client Community within Ipsos

1. Influencing, inspiring, leading and attracting the BEST people to work on clients by creating an engaged community to work on clients and support client and market action plans.

COMMERCIAL CENTRICITY AND BUSINESS ACUMEN

Strategic Account Management

1. Understand clients' business, structure, culture and strategy.
2. Create trusted relationships and understand personal motivations ('me agendas').
3. Identify client stakeholders, map budgets and generate leads, create connections across a wide selection of stakeholders inc. outside CMI and with c-suite.
4. Understand and adapt to clients' motivations and pressures and have meaningful business conversation at senior level.
5. Create Joint Business Plans WITH clients reviewing partnership goals and measuring success.
6. Consistently adopt best practices through sharing ways of working with clients and peers (e.g. account review documents, team meetings, client newsletters).

What do I need to bring with me?

The role will suit candidates with a strong pedigree and track record in performing similar roles within a Market Research setting.

Passionate about clients' success

1. Be client obsessed.
2. Have client empathy and an ability to walk in the clients' shoes.

Business and Commercial Acumen

1. Constantly scan for competitor intelligence; map, qualify and target opportunities to unseat the competition.
2. Hunter mentality, relentless in pursuit of growth.
3. Have negotiation skills and ability to partner with client procurement teams at the client.
4. Understand SL solutions, including new capabilities, to enable opportunity identification.

Excellent Communication Skills

1. Impactful communication, internal and external.
2. Excellence in delivering impactful presentations.
3. Able to deliver clarity through succinct and impactful charts/narrative.

What is in it for me?
Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, private healthcare, a pension scheme and a great range of flexible benefits to suit your personal needs.

In addition, we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand.

Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views.