Chat Host

Buzz Bingo; Derby; On-site; GBP 13,000; Part time

Job description

We are looking for a Chat Star (Hosts) to join our team in our Derby studios with travel between our Nottingham studios if required, who can chat, have a flare for entertaining whilst having fun with all our customers here at Buzz Bingo.

These roles are both working 20 hours per week £12,802.40 per annum. Working 5 hours day over a 4 day working week (this will include weekend shifts).

You will be someone that will ignite passion through their fantastic personality, can strike up conversations with our customers that’s not always about Bingo! so having the know in general knowledge, facts & interests and what’s happening in the world today is key.

Your energetic and enthusiastic personality means you’re the perfect people person setting the right atmosphere, you have a positive and professional attitude with a natural presence and you’re able to build rapport with our customers, making conversations and thinking on your feet.

You’re passionate about creating the best experience for every customer, always looking for ways we can improve our overall customer experience and constantly injecting fun and energy every step of the way that leaves our customers thinking WOW!

Hit The Jackpot With Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

• Help@Hand - a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more.
• Thrive App - for your mental wellbeing approved by the NHS.
• My Eva - an online financial expert to help with any money-related matters.
• Buzz Brights Apprenticeships including - Customer Service Level 3.
• Buzz Learning, our digital learning platform with access to 100s of online courses.
• In-house Training - Fire safety, Food safety 1 & 2, COSHH and more.
• Access to Trained Mental Health Advocates for advice on your mental wellbeing.
• Staff discount 50% off bingo tickets, food & soft drinks.
• Refer a Friend Scheme.
• Pension Scheme.

Your Tasks And Responsibilities

• Reporting into the Live Bingo Operational Management Team.
• Create a fun, entertaining and memorable customer experience for our customers every day, chatting to our players through our live chat functionality for our online and club customers.
• Chat to our customers and respond to customer questions within the appropriate response times.
• Ensure that chat hosting is delivered in line with the live bingo experience and is delivered to our core quality standards and expectations.
• Engage, communicate effectively and work as one live bingo team to ensure our customers have the best first-class experience.
• Be the voice of promoting and upselling of all promotions across the business in line with guidelines and framework set and delivered through chat hosting.
• Be the face and voice of social media campaigns and respond to customer queries.
• Deliver and execute games, activities and quizzes that will increase player engagement.
• Ensure that chat etiquette is managed effectively.
• Manage chat bans effectively to customers and processed correctly in line with company processes.
• You will enhance the customer experience making it personal to them through chat hosting.
• Ensure that chat hosting is delivered in line with all KPI metrics and targets.
• Maintain responsibility for identifying Responsible Gambling triggers and ensure that this is dealt with following company processes.
• Monitor and record key live bingo features/winners working closely with the live bingo host across retail and online.
• Award bonuses to players & credit player accounts.
• Such other comparable duties that may be required or requested by the Live Bingo management team.

Your Knowledge And Experience

• Have an awareness of Bingo & online gaming.
• Have great communication skills including typing and grammatical skills.
• Customer Service is at the heart of what we do so you must have experience in a customer-facing role.
• Be computer literate and internet savvy so that you can research and help source content.
• Have the ability to multi-task and ensure that you can prioritize your workload.
• Knowledge of Internal systems such as VF BOS, IMS is a good to have but not essential.
• Knowledge of Data Protection (GDPR) and Safer Gambling is a good to have but not essential.

Your skills:

• Excellent interpersonal skills, both written and verbal.
• Enthusiastic and engaging personality.
• Have a strong motivational & positive approach.
• Team Player, you need to be able to work with a team of people at all levels.
• Adapt quickly to different situations with a positive attitude.

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