Chargeback Assistant

MRM Global; City of Edinburgh; On-site; GBP 25,000 - 45,000

Job description

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At hyble, we're not your typical 9-to-5. If that’s what you are looking for, I’d recommend you stop reading now.

We're a fast-growing marketing technology company serving customers in over 50 countries.

Just six years ago, we were a tight-knit team of 12 crammed into a tiny office in a start-up incubator. Fast forward to today, and we’ve transformed into a dynamic team of over 90 passionate individuals spanning three continents partnering with some of the world's biggest alcoholic beverage brands.

Right now, we’re expanding rapidly into North America as a result of signing a transformational contract with the largest Wine and Spirits Distributor in the USA, who also happens to be the 11th biggest privately owned company in the US.

Our Purpose

Our goal is to create a lasting positive impact by disrupting a traditional industry that’s operated the same way for over 50 years.

It blows our minds that sales reps have to spend weeks creating something as simple as a poster. And we’re horrified by the amount of obsolete Point of Sale we see being sent to landfill. So, we're on a mission to solve these issues once and for all.

Our technology platform “hyble” empowers sales reps in the beverage industry to create on-demand marketing materials that are both brand-compliant and tailored for the specific account. Combined with our enterprise services, which enable the change management process and our cloud printing model that enables rapid turnaround print, we have a game-changing solution that the market is screaming out for.

This innovative approach makes sales reps lives easier by allowing them to support more accounts in less time while also drastically reducing the production of generic marketing content that often ends up in landfill.

What’s it really like to work here

Working with us is a long way from your average job – it's a unique opportunity to collaborate with brilliant people and be part of what could be the most significant chapter of your professional life. It's where you can realize your full potential, take responsibility, and make a huge impact.

Here's a glimpse of what it's really like to be a part of hyble:

1. Fast-Paced: Our growth is lightning-fast, and the to-do list is never-ending.
2. Continuous Innovation: We're constantly building and improving our product, systems, and processes. We’re never done.
3. Starting from Scratch: We're building supply chains, teams, processes, and systems from the ground up.
4. Rapid Expansion: Our organization chart gets a makeover every 30 days as we add new people, teams, and capabilities.
5. Resourceful: We’ve got the backing of big-name investors but capital efficiency is in our DNA so we’re mindful of every dollar, euro, or pound spent.
6. Global Reach: We work across multiple time zones so we're often taking calls at odd hours to support our global teams.
7. Versatility: We wear many hats and take on tasks that go way beyond our job descriptions.
8. Dynamic Environment: We’re in the “messy middle” of the scaling journey so things can get a bit messy and chaotic at times.
9. Rewarding: But above all, it's incredibly rewarding, engaging, energetic, exciting, and a lot of fun.

Who we’re looking for:

We're on the hunt for the unconventional folks, the non-conformists, the professional punks, and trailblazers. The rebels who are passionate about solving industry challenges. We’re seeking the 1% who are determined enough to join our adventure, individuals who will relish challenges, learn daily and are driven to build something extraordinary.

Most importantly, we're looking for individuals who embody our values:

Our work ethic at hyble

Our values drive our work ethic. We are looking for people who operate this way as a default setting.

1. Commitment: We're fully committed to our vision, goals and each other.
2. Hands-On: We're not afraid to get our hands dirty.
3. Team-First: The team always comes before individual interests.
4. Hard Work: We go above and beyond, because it matters to us.
5. Responsible: We treat company resources like they're our own.
6. Progress, not perfection: We focus on progress and results, not perfection. We focus on making marginal gains every day and look for shortcuts along the way.
7. Accountability: We make it ours and take ownership and responsibility.
8. Ambitious: We go big or go home.
9. Initiative: We try to see round corners; we spot opportunities, and we always find a way.
10. Challenge Convention: We challenge the mindset of “because we’ve always done this way.”
11. Empathy: We deeply care about our customers, suppliers, and employees.

If this sounds like your jam, then read on to discover more about the role you could play in our journey. If it doesn’t, that’s absolutely fine. This is definitely not for everyone, and we know that!

What you’ll do:

The ideal candidate will be assisting the Chargeback team in completing daily and weekly chargeback reports for our US based customer, live in 46 states. This involves using our third-party software, Objectra, to count brand mentions per order and track these within excel reports. Additionally, you will assist the team by helping to create each state's weekly/monthly invoice(s) via Xero accounting software and sending this out to the customer. This role is best suited for someone who thrives in a fast-paced environment and excels at handling administrative tasks with efficiency and accuracy. We’re looking for someone who is highly data-oriented, resilient and has great communications skills.

While finance experience is not required, it’s a bonus if you have invoicing experience or an interest in finance.

Your responsibilities will include:

1. Database Maintenance – we receive regular updates from our customers each time a new product is uploaded or if a price has changed. You will be responsible for updating these changes within the third-party software.
2. Review project data and files to ensure alignment with required specifications.
3. Independently identify and escalate urgent issues for resolution.
4. Working closely with our US team, we are looking for someone that can be flexible and occasionally work different hours to accommodate US time zones. We will always offer that flexibility in return, in a way that works for you, the team and the business.
5. Participate in client facing calls, take notes and maintain project timelines.
6. Review and collaborate on process and system improvements.
7. Working with other internal teams to ensure the correct data is in place in time for weekly/monthly reporting.

What you’ll bring:

1. Attention to detail is crucial; we pride ourselves on having a 98% success rate with our current chargeback method.
2. Tech-savvy and adaptable in navigating online systems.
3. Data oriented, with the ability to analyse and interpret data.
4. Excellent communication skills in person and via phone.
5. Highly organised with excellent time management skills.
6. Ability to work as part of a team.
7. Ability to use own initiative and work under pressure.
8. Ability to juggle a busy and varied workload, to prioritise tasks and to meet deadlines.
9. Exceptional troubleshooting skills, and a passion for problem solving and investigation.
10. Working knowledge of excel.

Not essential, it would be a bonus if you have:

1. Data manipulation and analytics experience.
2. Experience in an administrative or in a Finance role.

You could belong here:

To deliver brilliant marketing to hyble’s global drinks suppliers and their customers, we need to build a company that’s reflective of their diversity. We’re building an inclusive workplace that promotes and values difference, where everyone, from any background, can do their best work and be proud to belong.

We’re happy to consider flexible working, including part-time hours - whether to help you meet other commitments or to help you strike a great work-life balance.

What we’ll offer:

As well as your salary:

1. Pension: A combined contribution of up 12% of your salary for your future.
2. Reward and Recognition: A bonus scheme based on company and team performance, with regular recognition along the way.
3. Holidays: 33 days including public holidays, with options to buy or sell extra days.
4. Giving back: 2 paid days leave to support a charity of your choice.
5. Wellbeing: We'll support you in looking after your health and wellbeing so you can do your best work. We provide coaching and counselling on demand through our wellbeing partners, Plumm.
6. Health Days: 2 full days or 4 half days to take when you need to refuel and recharge.
7. Collaboration opportunities: Flexibility to work remotely, with opportunities to collaborate with colleagues and contribute to our culture.
8. Grow with us: You'll have opportunities to develop your career in a high pace technology company as part of a great team.
9. Personal Investment: We'll invest in your personal development and give you regular feedback.
10. Open culture: A place where you can bring new ideas, try doing things differently, and have a real impact.

For more information about us visit: https://www.hyble.tech/ or check out our socials.