Change Practitioner - 12 month FTC

AXA is embarking on its most radical and ambitious change programme in the history of its Healthcare business. Driven by a changing UK health landscape, the growth in the (preventative) Wellbeing sector, and the need for radical simplification, we are uniting several businesses internally to produce a stronger offering than ever before.

Our mission is to ‘empower people to be the best version of themselves’ with a wide range of new, market leading, app-based wellbeing and integrated medical (insurance) services. Underneath the surface of our transformation, we want to offer an efficient yet empathetic service through intuitive customer-led navigation, ensuring a personalised offering where our customers want and need it most.

We’re searching for an experienced Change Practitioner to join us on a 12 fixed term contract and help us make this happen. Reporting to the Change Practice Lead, you’ll formulate, scope, and deliver change management and business readiness activities to ensure the successful adoption of change to maximise benefit realisation. This is a very exciting time to join our business and help employees and members experience new ways of doing things and be a part of driving this success.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Accountability for leading the delivery of end-end business change management plans and activities across the project or programmes to maximise employee adoption and enable delivery of benefits
• Responsibility for defining tailored business change management approaches and frameworks
• Partnering with sponsors and delivery teams to ensure change management plans are integrated within delivery plans and stakeholders are aligned and advocates for the change
• Applying behavioural nudge tools and approaches to support individuals impacted by change to effectively transition through the change journey
• Working collaboratively with the business to ensure changes cause minimal disruption and that the business truly ‘pulls’ the change into the operations, providing coaching on change management to departmental managers to support effective change adoption
• Responsibility for ensuring a full change management assessment is undertaken and understood by leadership, including impacts on business processes, operational ways of working, employee adoption and readiness for change

What you’ll bring:

• Strong experience in change management
• Ability to collaborate effectively with multi-disciplinary teams
• Proven experience in change impact analysis, change readiness assessment, culture change techniques, change network management, stakeholder and employee engagement and developing the case for change
• Excellent understanding of change management skills with experience of working in both a Waterfall and Agile environment
• Experience utilising continuous improvement approaches
• Excellent stakeholder management, influencing and organisation skills
• Ability to build effective relationships at all levels of the organisation
• Experience of change coaching and mentoring skills to enable sponsors and leaders to effectively fulfil their change management responsibilities

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Discretionary company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.standen@axa-insurance.co.uk.

Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.