Change Manager

Working within a large and diverse operational area, this role will work across the lifecycle of the NHSBSA portfolio of services and support the operations function to deliver significant change and transformation priorities. The Change Manager (CM) supports the Senior Change Manager (SCM) and Head of Optimisation and Integration in Operations to successfully deliver change across Operations. The post holder will be dedicated to achieving excellence in user centred services. The CM will have a full lifecycle perspective and will consider all elements of services from end to end. This holistic view will help design services that will not only meet user needs now but provide the building blocks for incremental change into the future.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays
• Flexible working (we are happy to discuss options such as compressed hours)
• Flexi time
• Hybrid working model (we are currently working largely remotely)
• Career development
• Active wellbeing and inclusion networks
• Excellent pension
• NHS Car lease scheme
• Access to a wide range of benefits and high street discounts!

Main duties of the job

The post holder will be dedicated to ensuring change across a large and complex operational area, aligned to agreed service standards, priorities and appropriate governance. They will be involved in business and change planning to ensure that resources are prioritised appropriately to take advantage of innovation to improve services for users and increase operational efficiency. Central to this will be the ability of the post holder to support the SCM in collaborating with Senior Management Teams (SMT) and enabling partners in other business functions to understand, deliver and maintain a three-year plan for the directorate.

The CM will be required to lead some cross-directorate change initiatives to desired outcomes and influence future planning. They will also need to interpret when change initiatives will need operational input or will have operational impact and implement activities that will ensure that there is readiness for change so that benefits are maximised and negative impact minimised. The CM will identify and follow benefits from change work into Operational practice to ensure they are realised by directing the Associate Change Managers. This will be essential to ensure Operations maximise efficiency investments. The CM will lead and promote business excellence, promoting the NHSBSA values and act as a role model. They will be forward-thinking and commercially minded supporting the delivery of an ambitious change plan.

About Us

Here at the NHS Business Services Authority (NHSBSA), what we do matters.

We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description

In this role, you are accountable for

• Support the development and communication of a complex strategic three-year roadmap for the directorate that considers all mandatory and non-mandatory change, working alongside key stakeholders, including the SMT, constructing and relaying regular reports to senior colleagues relating to the progress.
• Delivering successful change across Operations working closely with the Head of Optimisation and Integration, SCM and other members of the SMT.
• Support the readiness of operational functions to adapt to change initiatives in order to minimise the impact and maximise user adoption and benefit.
• Line management and development responsibility for the Associate Change Managers.
• Assisting with Business Planning working, influencing and advising key senior stakeholders via regular reporting.
• Working with SMT and delivery partners to help ensure the correct level of business representative involvement in change interventions. Supporting operational areas in business readiness for change.
• Being an active advocate for change and improvement of services considering requirements from users, the operational business and DHSC. Identifying opportunities for service improvement by applying knowledge and experience from inside and outside of the NHSBSA.
• Being part of or connected with relevant communities of practice and business partners to ensure common purpose and drive to improve services.
• Being the product owner/lead business representative on change initiatives.
• Assisting with outline change proposals once changes have been agreed, engaging with all business functions.
• Regularly supports the production of business cases, collecting and challenging all business data to ensure the report meets agreed standards and ensures governance is readied before the start of change projects.
• Supports colleagues in the gathering, analysis and interpretation of quantitative and qualitative insight data to enable services can be iterated based on evidence.
• Supporting the identification, analysis and tracking of cost and benefits of change work, from inception to realisation including impact on operational budgets. Responsible for regularly reporting accurate benefits across the directorate. The post holder will be accountable for engaging with budget holders regarding change readiness costs and management of delegated budget responsibility for change resources.
• Communicates and presents highly complex subjects effectively with a wide range of internal and external stakeholders developing trusted relationships. Identify and encourage points of collaboration and transparent ways of working, against competing priorities.
• Working with other public and private sector organisations to learn and share best practice.
• Deputising for Senior Change Manager as required.
• Taking part in GDS assessments and/or supporting other product owners to prepare and take part in their own GDS assessments. Deliver training as a subject matter expert to a diverse stakeholder group, when required.
• Leads and assists with recruitment and selection as required.
• Requirement to attend internal and external site locations as required.