Change Management Lead | Southampton, UK

Fixed Term Contract Duration - 11 Months

About the Business

Quilter plc is a leading provider of financial advice, investments and wealth management, committed to being the UK's best wealth manager for clients and their advisers. Quilter oversees £116.2 billion in customer investments (as at end September 2024). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth.

Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business.

High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning.

At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve.
Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!

About the Role

Level; 4

Location; Southampton, and/or London, with travel to either office

Contract; 12 month Fixed Term Contract

Department; Human Resources

A message from Claire, our Head of Culture, Talent and Engagement.

Our foundations are rooted in our extraordinary expertise which is trusted by hundreds of thousands of customers, but we have ambitions to stay one step ahead and make a greater difference to the people we serve, including our colleagues.

Our culture has been evolving to empower Quilter's people to deliver even bigger results for our customers and our organisation. This is a fantastic opportunity to lead on change management initiatives, helping to drive and embed sustainable change in our organisation. Working in complete alignment with our culture transformation, talent and skills development strategy, you'll create and deliver change management plans in line with our target culture, in service of the evolution of our organisation.

You'll get to work alongside truly exceptional people, including a fantastic HR business partner community, to seamlessly integrate change management with our culture activation and skills development initiatives. Above all, you'll belong to a passionate group of people with big ambitions to make the biggest impact on the engagement and performance of our people as possible. I really can't think of a more exciting time to come and join our team!

We are seeking a commercially focused and highly credible Change Management Lead to design, deliver, and oversee impactful change initiatives across our organisation in support of the evolution of our organisation. This role is pivotal in guiding employees and teams through transitions while fostering resilience, agility, engagement and high performance. The successful candidate will act as a trusted advisor, supporting stakeholders and teams to embrace, adopt, and sustain change including organisational design, embracing new technologies, new ways of working, and more.

Key Responsibilities:

• Develop and Implement Change Strategies: Design tailored change management plans aligned with organisational goals and employee needs.
• Lead Change Activities: Create and deliver interactive activities/workshops that build knowledge and skills to navigate transitions effectively and sustainably.
• Engage Stakeholders: Collaborate with leadership, HR, and other key stakeholders to ensure alignment, buy-in, value, and seamless execution of change initiatives.
• Communicate Effectively: Serve as the primary advisor for change management, contributing to clear, tailored communications that inform, engage, and inspire employees at all levels and points of the change journey.
• Monitor and Adapt: Track the progress of initiatives, evaluate outcomes, and refine strategies to ensure success.
• Coach and Support: Provide guidance and mentorship to managers and employees, helping them navigate the change process confidently.
• Develop Skills: Empower HR team members with change management expertise, embedding sustainable practices into transformation efforts.
• Mitigate Risks: Proactively identify potential risks and implement strategies to address them.
• Balance Priorities: Manage multiple projects efficiently, ensuring smooth execution and adequate support for all teams.

• Proven experience in change management, organisational development, or a related discipline.
• Familiarity with structured Change Management methodologies and tools (e.g., PROSCI, ADKAR) or relevant certifications.
• Proven expertise in managing complex change initiatives and assessing organisational impact.
• Strategic thinker with the ability to align change management initiatives with commercial objectives and the broader people strategy across the organisation.
• Strong stakeholder management and ability to influence senior leaders effectively.
• Exceptional communication, facilitation, and workshop delivery skills.
• Proficiency in project management with excellent planning and organisational abilities.
• Ability to navigate ambiguity, resolve conflicts, and foster trust among diverse stakeholders.
• Passion for mentoring and developing teams to sustain high performance.
• Strong understanding of diversity, equity, and inclusion principles to achieve maximum engagement and impact.
• Analytical mindset with a focus on problem-solving and ability to evaluate the impact of activities.
• A standout team player willing to get stuck in and work together to make a meaningful impact on the organisation.

Closing date for applications is: 16 February

Inclusion & Diversity

We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive.

Values

Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities.
Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures.
Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation.
Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions.

Core Benefits

Holiday: 182 hours (26 days)

Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution.

Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions.

Healthcare Cash Plan: Jersey employees only.

Benefit Allowance: A cash benefit allowance is payable in lieu of some of our core benefits.

In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction.